M&A Deal Summary

Convergys Acquires Finali

On November 4, 2004, Convergys acquired business services company Finali from Enhanced Capital Partners for 25M USD

Acquisition Highlights
  • This is Convergys’ 2nd transaction in the Business Services sector.
  • This is Convergys’ 5th largest (disclosed) transaction.
  • This is Convergys’ 4th transaction in the United States.
  • This is Convergys’ 1st transaction in Colorado.

M&A Deal Summary

Date 2004-11-04
Target Finali
Sector Business Services
Buyer(s) Convergys
Sellers(s) Enhanced Capital Partners
Deal Type Add-on Acquisition
Deal Value 25M USD

Target

Finali

Westminster, Colorado, United States
Finali Corp., provides next generation outsourced contact center service and support. Through a unique blend of live agents, virtual agent automation, and performance analytics processes, Finali delivers an unsurpassed level of service and allows businesses to increase revenues, lower support costs and build long-term customer relationships.

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Buyer(S) 1

Buyer

Convergys

Cincinnati, Ohio, United States

Category Company
Founded 1998
Sector Business Services
Employees130,000
Revenue 2.8B USD (2017)
DESCRIPTION

Convergys Corp. is a provider of customer engagement CRM BPO services, delivers consistent, quality customer experiences in 58 languages around the globe. Convergys was founded in 1998 and is based in Cincinnati, Ohio.


DEAL STATS #
Overall 5 of 11
Sector: Business Services M&A 2 of 5
Type: Add-on Acquisition M&A Deals 5 of 10
State: Colorado M&A 1 of 1
Country: United States M&A 4 of 8
Year: 2004 M&A 3 of 3
Size (of disclosed) 5 of 5
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2004-05-04 WhisperWire

Austin, Texas, United States

WhisperWire, Inc., designs and develops sales software for the telecom industry. Its product PowerSeller™ System assists salespeople by providing selling guidance, intelligent solution design, and context-specific mentoring during the sales process.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2005-07-16 Deloitte - F&A BPO Business

United States

Deloitte - F&A BPO Business, provides finance and accounting outsourcing services to clients in multiple industries.

Buy -

Seller(S) 1

SELLER

Enhanced Capital Partners

New York, New York, United States

Category Private Equity Firm
Founded 1999
PE ASSETS 500M USD
Size Middle-Market
Type Sector Focused
DESCRIPTION

Enhanced Capital Partners is a private investment firm focused on investing in small and mid-sized growth companies generating sales up to $100 million. The Firm can invest across the capital structure, including equity and mezzanine debt financing. Enhanced also will provide funds for working capital needs. The Firm looks to invest $2 to $20 million of equity and mezzanine in the range of $500,000 to $3 million in mid to later-stage profitable companies that are seeking capital to fund growth, make an acquisition, or for an outright sale. Target sectors include aerospace, business services, communications, distribution, manufacturing, healthcare, IT, software, and retail. Enhanced Equity Partners was formed in 1999 and is based in New York City with an additional office in Austin, Birmingham, Denver, Jackson Hole, Nashville, New Orleans, Stamford, Tampa and Washington, D.C.


DEAL STATS #
Overall 1 of 27
Sector: Business Services M&A 1 of 2
Type: Add-on Acquisition M&A Deals 1 of 15
State: Colorado M&A 1 of 4
Country: United States M&A 1 of 27
Year: 2004 M&A 1 of 1
Size (of disclosed) 5 of 5
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2004-10-07 Milmar Food Group

Goshen, New York, United States

MilMar Food Group, LLC is a convenience foods manufacturer of frozen products and distributes to the food service, retail, club, private label and airline markets. Manufactured products include: hors d?oeuvres, specialty stuffed chickens, blintzes and crepes, veggie burgers, nuggets and non-meatballs, breakfast foods, French toast stick and pre-plated individual kosher meals. MilMar operates from one facility in Goshen, NY.

Buy $5M
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2005-01-01 Session Title Services

Washington, District of Columbia, United States

Session Title Services ("STS") is a full-service title insurance, escrow and settlement company. As an affiliate of the Session Law Firm, STS is also able to offer our clients legal advice and consultation on real-estate transactions including formation of special purpose entities (e.g., limited liability companies) and multi-state commercial transactions. STS' attorneys are familiar with District of Columbia laws related to tenants' rights to purchase, condominium conversions, historical preservation, and zoning. Our team of professionals also includes expert processors, surveyors and abstractors.

Buy -