M&A Deal Summary

TTEC Acquires Newgen Results

On December 20, 2000, TTEC acquired internet software and services company Newgen Results from Trident Capital for 200M USD

Acquisition Highlights
  • This is TTEC’s 1st transaction in the Internet Software and Services sector.
  • This is TTEC’s largest (disclosed) transaction.
  • This is TTEC’s 1st transaction in the United States.
  • This is TTEC’s 1st transaction in California.
Investment Fate
  • Newgen Results was divested to a consortium of strategic buyers in 2007.
  • Newgen Results went bankrupt in 2008.

M&A Deal Summary
Date 2000-12-20
Target Newgen Results
Sector Internet Software and Services
Buyer(s) TTEC
Sellers(s) Trident Capital
Deal Type Add-on Acquisition
Deal Value 200M USD

Target

Newgen Results

San Diego, California, United States
Newgen Results Corp. is a provider of Internet-based solutions and B2B enterprise channel management services, including customized database management, personalized direct marketing and other CRM-related services, targeted to automobile dealers and manufacturers nationwide. Newgen's highly scalable, database-driven solution strengthens and broadens relationships with its clients' channel partners and resellers. Newgen's solutions can be leveraged to increase effectiveness throughout each link in the distribution chain, including distributors, dealers, retailers, original equipment manufacturers, resellers, service centers and contractors.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States
Category Company
Founded 1982
Sector Business Services
Employees58,000
Revenue 2.5B USD (2023)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.

DEAL STATS #
Overall 1 of 17
Sector (Internet Software and Services) 1 of 2
Type (Add-on Acquisition) 1 of 15
State (California) 1 of 3
Country (United States) 1 of 14
Year (2000) 1 of 1
Size (of disclosed) 1 of 3
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2007-09-28 Newgen Results

San Diego, California, United States

Newgen Results Corp. is a provider of Internet-based solutions and B2B enterprise channel management services, including customized database management, personalized direct marketing and other CRM-related services, targeted to automobile dealers and manufacturers nationwide. Newgen's highly scalable, database-driven solution strengthens and broadens relationships with its clients' channel partners and resellers. Newgen's solutions can be leveraged to increase effectiveness throughout each link in the distribution chain, including distributors, dealers, retailers, original equipment manufacturers, resellers, service centers and contractors.

Sell -

Seller(S) 1

SELLER

Trident Capital

San Mateo, California, United States
Category Private Equity Firm
Founded 1993
PE ASSETS 1.9B USD
Size Large
Type Sector Focused
DESCRIPTION

Trident Capital was a venture capital firm focused on investments at all company stages, from early and expansion stage investments to buyouts and recapitalizations. Trident focused on investments in tech-enabled sectors, including enterprise software/services, outsourcing and payments, healthcare software/services, internet/consumer, and energy/clean tech. In 2015, Trident ceased investing and the Firm's employees split to form Sunstone Partners, a growth equity firm, and Trident Capital Cybersecurity, a venture firm focused on the cyber security sector.

DEAL STATS #
Overall 12 of 85
Sector (Internet Software and Services) 3 of 11
Type (Add-on Acquisition) 10 of 63
State (California) 3 of 30
Country (United States) 12 of 80
Year (2000) 5 of 5
Size (of disclosed) 11 of 21
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2000-07-06 Questra

Foxboro, Massachusetts, United States

Questra Corporation is a leader in device relationship management, is an enterprise software company focused on optimizing global service and support to drive down support costs, build new revenue streams, and increase customer satisfaction.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2001-04-10 Qualys

Foster City, California, United States

Qualys is a provider of cloud security, compliance and related services for small and medium-sized businesses. Qualys was founded in 1999 and is based in Foster City, California.

Buy -
Mergr

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