M&A Deal Summary

TTEC Acquires Avtex Solutions

On March 1, 2021, TTEC acquired information technology company Avtex Solutions from Norwest Equity Partners

Acquisition Highlights
  • This is TTEC’s 5th transaction in the Information Technology sector.
  • This is TTEC’s 13th transaction in the United States.
  • This is TTEC’s 1st transaction in Minnesota.

M&A Deal Summary

Date 2021-03-01
Target Avtex Solutions
Sector Information Technology
Buyer(s) TTEC
Sellers(s) Norwest Equity Partners
Deal Type Add-on Acquisition

Target

Avtex Solutions

Minneapolis, Minnesota, United States
Avtex is a full-service Customer Experience (CX) company focused on helping organizations build meaningful connections with their customers, members, and constituents. Avtex offers a wide range of solutions to support CX transformation planning and orchestration of experiences for clients. Avtex Solutions LLC was founded in 1972 and is based in Minneapolis, Minnesota.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States

Category Company
Founded 1982
Sector Business Services
Employees58,000
Revenue 2.5B USD (2023)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.


DEAL STATS #
Overall 16 of 17
Sector (Information Technology) 5 of 5
Type (Add-on Acquisition) 15 of 15
State (Minnesota) 1 of 1
Country (United States) 13 of 14
Year (2021) 1 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2020-08-05 VoiceFoundry

Tulsa, Oklahoma, United States

VoiceFoundry LLC specialize in the delivery of Amazon Web Services (AWS) contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. VoiceFoundry is based in Tulsa, Oklahoma.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2021-12-22 Faneuil - Tolling and Transportation and Health Benefit Exchange Verticals

Hampton, Virginia, United States

Faneuil's Tolling and Transportation and Health Benefit Exchange Verticals comprises utilities, non-health benefit exchange, commercial and other verticals, as well as Vistio, a wholly-owned subsidiary of Faneuil, which incorporates software tools and methodologies to improve and optimize the contact center agent experience.

Buy $140M

Seller(S) 1

SELLER

Norwest Equity Partners

Minneapolis, Minnesota, United States

Investor Investor Investor Investor Investor


Category Private Equity Firm
Founded 1961
PE ASSETS 7.0B USD
Size Mega
Type Sector Agnostic
DESCRIPTION

Norwest Equity Partners (NEP) is a private equity firm focused on investing in growing and profitable middle-market companies. NEP targets investments in businesses valued between $50 and $500 million, typically investing $50 to $250 million of capital per investment. Funds are typically used to fund management buyouts, recapitalizations, and growth financing. Sectors of interest include manufacturing, distribution, healthcare, technology/business services, and consumer products/services. NEP is affiliated with Norwest Mezzanine Partners, an investment partnership focused on providing junior capital to middle-market companies. Norwest Equity Partners is based in Minneapolis, Minnesota.


DEAL STATS #
Overall 43 of 54
Sector (Information Technology) 2 of 4
Type (Add-on Acquisition) 16 of 20
State (Minnesota) 10 of 13
Country (United States) 42 of 52
Year (2021) 1 of 4
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2021-02-01 recteq

Evans, Georgia, United States

recteq is a designer, marketer, and direct seller of premium pellet grills, accessories, and other consumable products. recteq’s continued technology-driven product innovation, direct-to-consumer distribution model, and top-notch customer service position recteq as a premium brand in the pellet grill space. recteq was founded in 2009 and is based in Evans, Georgia.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2021-07-07 Wahoo

Atlanta, Georgia, United States

Wahoo provides a full ecosystem of sensors and devices for runners, cyclists, and general fitness enthusiasts. Wahoo’s products include the KICKR family of smart indoor riding equipment and accessories, the ELEMNT family of GPS devices and sport watches, the TICKR family of heart rate monitors, as well as Speedplay dual-sided pedals and the SUF structured training app to help you become the most complete athlete. Wahoo was founded in 2009 and is based in Atlanta, Georgia.

Sell -