M&A Deal Summary

Sykes Acquires ICT Group

On October 6, 2009, Sykes acquired information technology company ICT Group for 263M USD

Acquisition Highlights
  • This is Sykes’ 1st transaction in the Information Technology sector.
  • This is Sykes’ largest (disclosed) transaction.
  • This is Sykes’ 1st transaction in the United States.
  • This is Sykes’ 1st transaction in Pennsylvania.

M&A Deal Summary
Date 2009-10-06
Target ICT Group
Sector Information Technology
Buyer(s) Sykes
Deal Type Merger
Deal Value 263M USD
Advisor(s) Greenhill & Co., Inc. (Financial)
Morgan Lewis (Legal)

Target

ICT Group

Newtown, Pennsylvania, United States
ICT Group, Inc. is a provider of customer management and business process outsourcing solutions. ICT Group provides a comprehensive mix of customer care/retention, up-selling/cross-selling, technical support and database marketing as well as e-mail management, data entry, collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations.

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Buyer(S) 1

Buyer

Sykes

Tampa, Florida, United States
Category Company
Founded 1977
Sector Information Technology
Employees61,100
Revenue 1.7B USD (2020)
DESCRIPTION
Sykes' corporate headquarters at Rivergate Tower in Tampa, Florida.
Sykes' corporate headquarters at Rivergate Tower in Tampa, Florida.

Sykes is a provider of customer contact management IT solutions and services in the business process outsourcing (BPO) arena. Sykes was founded in 1977 and is based in Tampa, Florida.

DEAL STATS #
Overall 1 of 5
Sector (Information Technology) 1 of 1
Type (Merger) 1 of 1
State (Pennsylvania) 1 of 1
Country (United States) 1 of 3
Year (2009) 1 of 1
Size (of disclosed) 1 of 3
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2012-07-30 Alpine Access

Denver, Colorado, United States

Alpine Access is is a contact center industry through its virtual outsourcing services and solutions.Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada.

Buy $150M
Mergr

Product

Company

Legal