Sykes - M&A Summary, Ownership, and Business Overview

Information TechnologyCompany

Sykes M&A Summary

Sykes has acquired 5 companies of its own. A total of 2 acquisitions came from private equity firms.

Sykes’ largest acquisition to date was in 2009, when it acquired ICT Group for $263M. Sykes has acquired in 3 different US states, and 3 countries. The Company’s most targeted sectors include business services (40%) and information technology (20%).

Sykes Ownership

Who owns Sykes?

Sykes is owned by Sitel Worldwide. It was acquired on June 18, 2021.

Sykes Business Overview

Where is Sykes headquartered?

Sykes is headquartered in Tampa, Florida.

What is Sykes’ revenue?

Sykes disclosed revenue of 1,710M USD for 2020 and 1,615M USD for 2019.

How many employees does Sykes have?

Sykes has 61,100 employees.

What sector is Sykes in?

Sykes is an information technology company.

When was Sykes founded?

Sykes was founded in 1977.

M&A Summary

  • M&A Total Activity5
    • M&A Buy Activity5
  • Total Sectors Invested 4
  • Total Countries Invested 3
  • M&A Buy/Sell Connections 2
  • M&A Advisors 3

Sykes

Sykes Enterprises, Inc.

400 North Ashley Drive, Suite 2800,
Tampa, Florida 33602
United States,
(813) 274-1000
www.sykes.com

Sykes is a provider of customer contact management IT solutions and services in the business process outsourcing (BPO) arena. Sykes was founded in 1977 and is based in Tampa, Florida.


M&A Summary

Buy vs Sell

Year ≤ '19 '20 '21 '22 '23 '24 T
Buy (0.0/yr) # 5 - - - - - 5
vol $423M $423M
Sell (0.0/yr) # - - - - - - 0
  5

Most Recent M&A

Company Date Value Type
Symphony Ventures 2018-10-22 - Add-on Acquisition
London, United Kingdom · www.symphonyhq.com
CLEARLINK Technologies LLC 2016-03-07 - Add-on Acquisition
Salt Lake City, Utah · www.clearlink.com
Qelp BV 2015-08-03 10M EUR Add-on Acquisition
Amsterdam, Netherlands · www.qelp.com
Alpine Access, Inc. 2012-07-30 150M USD Add-on Acquisition
Denver, Colorado · www.alpineaccess.com
ICT Group, Inc. 2009-10-06 263M USD Merger
Newtown, Pennsylvania · www.ictgroup.com
View All >>

M&A by Sector

Sector Buy # Value Sell # Value
Business Services 2 (40%) 150M (35%) - -
Information Technology 1 (20%) 263M (62%) - -
Marketing 1 (20%) - - -
Software 1 (20%) 10M (2%) - -
Total 5 $423M - -

By Geo

State/Country Buy Value Sell Value
United States 3 413M - -
  Utah 1 - - -
  Pennsylvania 1 263M - -
  Colorado 1 150M - -
Netherlands 1 10M - -
United Kingdom 1 - - -
Domestic 3 (60%) 413M (98%) - -
Cross-border 2 (40%) 10M (2%) - -
Total 5 $423M - -

Top M&A Advisors

Financial Deals
Credit Suisse Investment Banking
2
Greenhill & Co., Inc.
1
Legal Deals
Shumaker, Loop & Kendrick
4

Deal Values

buy # Total
$100M to $1B 2 $413M
< $100M 1 $10M
TOTAL $423M
Largest ICT Group, Inc.
$263M (2009-10-06)

M&A Connections

Deals
Acquired from
Investor(s)
40%
2 (40%)

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