M&A Deal Summary

Medallia Acquires Mindful

On July 11, 2022, Medallia acquired software company Mindful from Alpine Investors

Acquisition Highlights
  • This is Medallia’s 1st transaction in the Software sector.
  • This is Medallia’s 7th transaction in the United States.
  • This is Medallia’s 2nd transaction in Ohio.

M&A Deal Summary
Date 2022-07-11
Target Mindful
Sector Software
Buyer(s) Medallia
Sellers(s) Alpine Investors
Deal Type Add-on Acquisition

Target

Mindful

Akron, Ohio, United States
Mindful offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. Mindful provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. Mindful was founded in 1995 and is based in Akron, Ohio.

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Buyer(S) 1

Buyer

Medallia

Pleasanton, California, United States
Category Company
Founded 2001
Sector Internet Software and Services
Revenue 477M USD (2021)
DESCRIPTION

Medallia is a provider of cloud based platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia was founded in 2001 and is based in Pleasanton, California.

DEAL STATS #
Overall 15 of 15
Sector (Software) 1 of 1
Type (Add-on Acquisition) 15 of 15
State (Ohio) 2 of 2
Country (United States) 7 of 7
Year (2022) 3 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2022-04-21 CXTeam

Mexico City, Mexico

CXTeam is a customer experience consulting firm, that provides companies in the region with customer experience training, strategy design, native language services and implementation, as well as numerous business consulting services. CXTeam was founded in 2013 and is based in Mexico City.

Buy -

Seller(S) 1

SELLER

Alpine Investors

San Francisco, California, United States

Investor Investor Investor Investor Investor

Category Private Equity Firm
Founded 2001
PE ASSETS 17.0B USD
Size Mega
Type Sector Focused
DESCRIPTION

Alpine Investors is a private investment firm that principally targets small to mid-sized, software and service company acquisitions in the US, Canada, Europe, and Australia. Alpine looks for businesses with cash-flow of $1 to $50 million and will consider both control and non-control positions. Alpine prefers businesses with recurring revenues, identifiable growth opportunities, sustainable margins, and significant barriers to entry. Alpine Investors was established in 2001 and is based in San Francisco, California.

DEAL STATS #
Overall 23 of 24
Sector (Software) 6 of 6
Type (Add-on Acquisition) 13 of 13
State (Ohio) 1 of 1
Country (United States) 23 of 24
Year (2022) 3 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2022-03-14 AirDNA

Denver, Colorado, United States

AirDNA is a provider of global short-term rental (STR) data and predictive analytics software that has tracked the daily performance of 10 million vacation rentals in 120,000 global markets. AirDNA was founded in 2014 and is based in Denver, Colorado.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2022-07-19 FEV Tutor

Woburn, Massachusetts, United States

FEV Tutor is a research and evidence-based online tutoring platform working nationally to effect change in K-12 education. Its ESSA-approved programs are strategically designed in close collaboration with each partner school, district, charter school, and other organizations to accelerate learning for every student. FEV Tutor leverages technology to deliver 1:1 high-impact and transformative personalized learning pathways through live, virtual tutoring sessions. FEV Tutor is based in Woburn, Massachusetts.

Buy -
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