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  6. Genesys Acquires Interactive Intelligence Group

M&A Deal Summary

Genesys Acquires Interactive Intelligence Group

On August 31, 2016, Genesys acquired internet software and services company Interactive Intelligence Group for 1.4B USD

Acquisition Highlights
  • This is Genesys’ 8th transaction in the Internet Software and Services sector.
  • This is Genesys’ largest (disclosed) transaction.
  • This is Genesys’ 7th transaction in the United States.
  • This is Genesys’ 1st transaction in Indiana.

M&A Deal Summary
Date 2016-08-31
Target Interactive Intelligence Group
Sector Internet Software and Services
Buyer(s) Genesys
Deal Type Add-on Acquisition
Deal Value 1.4B USD
Advisor(s) Union Square Advisors (Financial)
Faegre Baker Daniels LLP (Legal)

Target

Interactive Intelligence Group

Indianapolis, Indiana, United States
Interactive Intelligence Group, Inc. is a provider of software and services designed to improve the customer experience. The company's 6,000-plus customers worldwide have benefited from its cloud and on-premises solutions for contact center, unified communications, and business process automation.

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Buyer(S) 1

Buyer

Genesys

Menlo Park, California, United States
Category Company
Founded 1990
Sector Software
Employees730
DESCRIPTION

Genesys is a provider of customer engagement software to large enterprises around the globe. The Company empowers its customers to create omni-channel customer experiences, journeys, and relationships. Genesys was founded in 1990 and is based in Menlo Park, California.

DEAL STATS #
Overall 14 of 21
Sector: Internet Software and Services M&A 8 of 12
Type: Add-on Acquisition M&A Deals 13 of 18
State: Indiana M&A 1 of 1
Country: United States M&A 7 of 11
Year: 2016 M&A 1 of 1
Size (of disclosed) 1 of 4
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2015-12-21 SpeechStorm

Belfast, United Kingdom

SpeechStorm Ltd. is a provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels.

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FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2017-02-27 Silver Lining Solutions

Solihull, United Kingdom

Silver Lining Solutions Ltd. is a developer of employee performance optimization software that helps improve employee engagement and performance, enabling organizations to serve customers better, increase sales and operational effectiveness, and reduce costs.

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