M&A Deal Summary

Freshworks Acquires Device42

On April 30, 2024, Freshworks acquired information technology company Device42 for 230M USD

Acquisition Highlights
  • This is Freshworks’ 2nd transaction in the Information Technology sector.
  • This is Freshworks’ largest (disclosed) transaction.
  • This is Freshworks’ 3rd transaction in the United States.
  • This is Freshworks’ 1st transaction in Connecticut.

M&A Deal Summary
Date 2024-04-30
Target Device42
Sector Information Technology
Buyer(s) Freshworks
Deal Type Add-on Acquisition
Deal Value 230M USD

Target

Device42

West Haven, Connecticut, United States
Device42 discovers and maps infrastructure and applications across data centers and cloud, providing accurate views of IT ecosystems. Device42 is based in West Haven, Connecticut.

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Buyer(S) 1

Buyer

Freshworks

San Mateo, California, United States
Category Company
Founded 2010
Sector Internet Software and Services
Employees4,900
Revenue 596M USD (2023)
DESCRIPTION

Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally. Freshworks was founded in 2010 and is based in San Mateo, California.

DEAL STATS #
Overall 3 of 3
Sector (Information Technology) 2 of 2
Type (Add-on Acquisition) 3 of 3
State (Connecticut) 1 of 1
Country (United States) 3 of 3
Year (2024) 1 of 1
Size (of disclosed) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2020-02-26 AnsweriQ

Bellevue, Washington, United States

AnsweriQ, Inc. delivers intelligent automation for customer service. Using the power of AI and IPA, AnsweriQ's suite of products helps CS leaders automate information and process-based customer service cases. For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. For process cases, AnsweriQ enables single-click automation for repetitive and mundane customer service processes.

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