M&A Deal Summary

Dialogdirect Acquires NOVO 1

On December 21, 2012, Dialogdirect acquired business services company NOVO 1 from Glencoe Capital

Acquisition Highlights
  • This is Dialogdirect’s 1st transaction in the Business Services sector.
  • This is Dialogdirect’s 1st transaction in the United States.
  • This is Dialogdirect’s 1st transaction in Texas.

M&A Deal Summary
Date 2012-12-21
Target NOVO 1
Sector Business Services
Buyer(s) Dialogdirect
Sellers(s) Glencoe Capital
Deal Type Merger

Target

NOVO 1

Fort Worth, Texas, United States
NOVO 1 is a provider of inbound customer interaction solutions to clients in a range of industries. With call centers located in Texas, Montana, and Wisconsin, NOVO 1 offers clients a full complement of customer service solutions, including product support, customer retention, program enrollment, appointment setting, and sales.

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Buyer(S) 1

Buyer

Dialogdirect

Highland Park, Michigan, United States
Category Company
Sector Marketing
DESCRIPTION

Dialogdirect is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. Company do this by creating personalized and relevant dialogue throughout the entire customer journey. Dialogdirect is based in Highland Park, Michigan.

DEAL STATS #
Overall 1 of 6
Sector (Business Services) 1 of 6
Type (Merger) 1 of 3
State (Texas) 1 of 2
Country (United States) 1 of 6
Year (2012) 1 of 2
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2012-12-31 Budco Holdings

Highland Park, Michigan, United States

Budco Holdings, Inc. is a business process outsourcing company that offers a diverse range of services including electronic and physical transaction processing and fulfillment; e-store design, creation, and hosting; digital and physical marketing communication services.

Buy -

Seller(S) 1

SELLER

Glencoe Capital

Manchester, New Hampshire, United States

Investor

Category Private Equity Firm
Founded 1994
PE ASSETS 1.4B USD
Size Large
Type Sector Agnostic
DESCRIPTION

Glencoe Capital is a private equity firm that invests in leveraged buyouts and recapitalizations of middle-market companies. Glencoe consists of Glencoe Capital Partners Funds which seeks North American businesses valued between $25 million and $125 million, and the Michigan Opportunities Fund which looks to invest in recapitalizations, buyouts, and growth equity transactions in Michigan. Sectors of interest include business and media services, financial services, food and consumer products, and industrials. Glencoe prefers platform companies to have at least $30 million of sales and EBITDA of at least $3 million. Glencoe Capital was formed in 1994 and is a unit of Leoville Holdings, an alternative investment manager. Glencoe Capital is based in Chicago with an additional office in Birmingham, Michigan.

DEAL STATS #
Overall 6 of 16
Sector (Business Services) 3 of 4
Type (Merger) 2 of 4
State (Texas) 1 of 1
Country (United States) 5 of 14
Year (2012) 1 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2012-12-18 Encore Rehabilitation

Farmington Hills, Michigan, United States

Encore Rehabilitation is a provider of rehabilitative therapy services to skilled nursing and assisted living facilities. Encore Rehabilitation was founded in 2007 and is based in Farmington Hills, Michigan.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2012-12-31 Budco Holdings

Highland Park, Michigan, United States

Budco Holdings, Inc. is a business process outsourcing company that offers a diverse range of services including electronic and physical transaction processing and fulfillment; e-store design, creation, and hosting; digital and physical marketing communication services.

Sell -
Mergr

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