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  6. TTEC Acquires FCR

M&A Deal Summary

TTEC Acquires FCR

On October 28, 2019, TTEC acquired business services company FCR

Acquisition Highlights
  • This is TTEC’s 8th transaction in the Business Services sector.
  • This is TTEC’s 10th transaction in the United States.
  • This is TTEC’s 1st transaction in Oregon.

M&A Deal Summary
Date 2019-10-28
Target FCR
Sector Business Services
Buyer(s) TTEC
Deal Type Add-on Acquisition

Target

FCR

Eugene, Oregon, United States
First Call Resolution LLC is a digitally enabled customer experience provider focused on the direct to consumer, e-commerce and hypergrowth markets. FCR provides a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy. First Call Resolution LLC was founded in 2005 and is based in Eugene, Oregon.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States
Category Company
Founded 1982
Sector Business Services
Employees52,000
Revenue 2.2B USD (2024)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.

DEAL STATS #
Overall 13 of 17
Sector: Business Services M&A 8 of 9
Type: Add-on Acquisition M&A Deals 12 of 15
State: Oregon M&A 1 of 1
Country: United States M&A 10 of 14
Year: 2019 M&A 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2017-11-08 Motif

San Mateo, California, United States

Motif, Inc. is a digital trust and safety services company. Motif provides knowledge process outsourcing, fraud prevention and back office support services for businesses. Motif, Inc. was established in 2000 and is based in San Mateo, California.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2020-02-10 Serendebyte

Irving, Texas, United States

Serendebyte, Inc. provides a wide range of solutions that drive 1-1 customer engagement, digital process automation and robotics for its customers across a wide cross-section of industries that include financial services, insurance, health care, aviation, retail, and consumer products. Serendebyte was established in 2013 and is based in Irving, Texas.

Buy -
Mergr

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