M&A Deal Summary

Zendesk Acquires Klaus

On January 8, 2024, Zendesk acquired internet software and services company Klaus

Acquisition Highlights
  • This is Zendesk’s 4th transaction in the Internet Software and Services sector.
  • This is Zendesk’s 1st transaction in Estonia.

M&A Deal Summary

Date 2024-01-08
Target Klaus
Sector Internet Software and Services
Buyer(s) Zendesk
Deal Type Add-on Acquisition

Target

Klaus

Tallinn, Estonia
Klaus is an AI-powered quality management platform that helps companies drive revenue through excellent customer service. Klaus was founded in 2018 and is based in Tallinn, Estonia.

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Buyer(S) 1

Buyer

Zendesk

San Francisco, California, United States

Category Company
Founded 2007
Sector Internet Software and Services
Employees4,520
Revenue 1.0B USD (2020)
DESCRIPTION

Zendesk is a provider of customer experience software that enables businesses to connect with customers across multiple interaction channels including telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Zendesk was formed in 2007 and is based in San Francisco, California.


DEAL STATS #
Overall 4 of 6
Sector: Internet Software and Services M&A 4 of 5
Type: Add-on Acquisition M&A Deals 4 of 6
Country: Estonia M&A 1 of 1
Year: 2024 M&A 1 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2018-09-10 FutureSimple

San Francisco, California, United States

FutureSimple, Inc. is a modern sales solution that provides integrated tools for communication, lead scoring, reporting and more. FutureSimple, Inc. was founded in 2009 and is based in Mountain View, California.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2024-03-14 Ultimate

Helsinki, Finland

Ultimate is a customer support automation platform, that brings the tools, team, and tactics that can take clients from 0 to +60% automation across digital support channels, including chat, email, messaging, and more. Ultimate was founded in 2016 and is based in Helsinki, Finland.

Buy -