M&A Deal Summary

Zendesk Acquires Klaus

On January 8, 2024, Zendesk acquired internet software and services company Klaus

Acquisition Highlights
  • This is Zendesk’s 4th transaction in the Internet Software and Services sector.
  • This is Zendesk’s 1st transaction in Estonia.

M&A Deal Summary

Date 2024-01-08
Target Klaus
Sector Internet Software and Services
Buyer(s) Zendesk
Deal Type Add-on Acquisition

Target

Klaus

Tallinn, Estonia
Klaus is an AI-powered quality management platform that helps companies drive revenue through excellent customer service. Klaus was founded in 2018 and is based in Tallinn, Estonia.

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Buyer(S) 1

Buyer

Zendesk

San Francisco, California, United States

Category Company
Founded 2007
Sector Internet Software and Services
Employees4,520
Revenue 1.0B USD (2020)
DESCRIPTION

Zendesk is a customer service software platform designed to bring organizations and their customers closer together. Zendesk was formed in 2007 and is based in San Francisco, California.


DEAL STATS #
Overall 4 of 5
Sector (Internet Software and Services) 4 of 5
Type (Add-on Acquisition) 4 of 5
Country (Estonia) 1 of 1
Year (2024) 1 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2018-09-10 FutureSimple

San Francisco, California, United States

FutureSimple, Inc. is a modern sales solution that provides integrated tools for communication, lead scoring, reporting and more. FutureSimple, Inc. was founded in 2009 and is based in Mountain View, California.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2024-03-14 Ultimate

Helsinki, Finland

Ultimate is a customer support automation platform, that brings the tools, team, and tactics that can take clients from 0 to +60% automation across digital support channels, including chat, email, messaging, and more. Ultimate was founded in 2016 and is based in Helsinki, Finland.

Buy -