Add-on Acquisition • Internet Software and Services

Zendesk Acquires FutureSimple

On September 10, 2018, Zendesk acquired internet software and services company FutureSimple

Acquisition Context
  • This is Zendesk’s 3rd transaction in the Internet Software and Services sector.
  • This is Zendesk’s 2nd transaction in the United States.
  • This is Zendesk’s 1st transaction in California.

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M&A Deal Summary

Date September 10, 2018
Target FutureSimple
Sector Internet Software and Services
Buyer(s) Zendesk
Deal Type Add-on Acquisition

Target Company

FutureSimple

San Francisco, California, United States
FutureSimple, Inc. is a modern sales solution that provides integrated tools for communication, lead scoring, reporting and more. FutureSimple, Inc. was founded in 2009 and is based in Mountain View, California.
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Buyer Overview 1

Buyer

Zendesk

San Francisco, California, United States

Category Company
Founded 2007
Sector Internet Software and Services
Employees4,520
Revenue 1.0B USD (2020)
DESCRIPTION

Zendesk is a provider of customer experience software that enables businesses to connect with customers across multiple interaction channels including telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Zendesk was formed in 2007 and is based in San Francisco, California.


Deal Context for Buyer #
Overall 3 of 7
Sector: Internet Software and Services 3 of 6
Type: Add-on Acquisition 3 of 7
State: California 1 of 1
Country: United States 2 of 3
Year: 2018 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2015-10-13 BIME Analytics

Montpelier, United States

We Are Cloud (dba BIME Analytics) is a provider of cloud-based business intelligence (BI) tools. The Company was formed in 2009 and is headquartered in Montpelier.

Buy $45M
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2024-01-08 Klaus

Tallinn, Estonia

Klaus is an AI-powered quality management platform that helps companies drive revenue through excellent customer service. Klaus was founded in 2018 and is based in Tallinn, Estonia.

Buy -