M&A Deal Summary

TTEC Acquires Faneuil - Tolling and Transportation and Health Benefit Exchange Verticals

On December 22, 2021, TTEC acquired business services company Faneuil - Tolling and Transportation and Health Benefit Exchange Verticals from Faneuil for 140M USD

Acquisition Highlights
  • This is TTEC’s 9th transaction in the Business Services sector.
  • This is TTEC’s 2nd largest (disclosed) transaction.
  • This is TTEC’s 14th transaction in the United States.
  • This is TTEC’s 1st transaction in Virginia.

M&A Deal Summary
Date 2021-12-22
Target Faneuil - Tolling and Transportation and Health Benefit Exchange Verticals
Sector Business Services
Buyer(s) TTEC
Sellers(s) Faneuil
Deal Type Divestiture
Deal Value 140M USD

Target

Faneuil - Tolling and Transportation and Health Benefit Exchange Verticals

Hampton, Virginia, United States
Faneuil's Tolling and Transportation and Health Benefit Exchange Verticals comprises utilities, non-health benefit exchange, commercial and other verticals, as well as Vistio, a wholly-owned subsidiary of Faneuil, which incorporates software tools and methodologies to improve and optimize the contact center agent experience.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States
Category Company
Founded 1982
Sector Business Services
Employees58,000
Revenue 2.5B USD (2023)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.

DEAL STATS #
Overall 17 of 17
Sector (Business Services) 9 of 9
Type (Divestiture) 2 of 2
State (Virginia) 1 of 1
Country (United States) 14 of 14
Year (2021) 2 of 2
Size (of disclosed) 2 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2021-03-01 Avtex Solutions

Minneapolis, Minnesota, United States

Avtex is a full-service Customer Experience (CX) company focused on helping organizations build meaningful connections with their customers, members, and constituents. Avtex offers a wide range of solutions to support CX transformation planning and orchestration of experiences for clients. Avtex Solutions LLC was founded in 1972 and is based in Minneapolis, Minnesota.

Buy -

Seller(S) 1

SELLER

Faneuil

Hampton, Virginia, United States
Category Company
Sector Business Services
DESCRIPTION

Faneuil is a service company providing integrated customer management solutions for public and private sector organizations. Faneuil specializes in contact center solutions, back office operations, violations processing, revenue collection services, and fulfillment services. Faneuil is based in Hampton, Virginia.

DEAL STATS #
Overall 1 of 1
Sector (Business Services) 1 of 1
Type (Divestiture) 1 of 1
State (Virginia) 1 of 1
Country (United States) 1 of 1
Year (2021) 1 of 1
Size (of disclosed) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2017-05-16 Vertex Business Services - BPO & Contact Center Operations

Richardson, Texas, United States

Vertex Business Services LLC - BPO & Contact Center Operations is a provider of contact centers and back-office processes, including billing, collections and business analytics, and installing and supporting cloud-based customer care and billing technologies exclusively for the utilities industry.

Buy $13M
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