M&A Deal Summary

TTEC Acquires Connextions

On April 4, 2017, TTEC acquired information technology company Connextions from OptumHealth for 80M USD

Acquisition Highlights
  • This is TTEC’s 2nd transaction in the Information Technology sector.
  • This is TTEC’s 3rd largest (disclosed) transaction.
  • This is TTEC’s 8th transaction in the United States.
  • This is TTEC’s 1st transaction in Florida.

M&A Deal Summary

Date 2017-04-04
Target Connextions
Sector Information Technology
Buyer(s) TTEC
Sellers(s) OptumHealth
Deal Type Divestiture
Deal Value 80M USD

Target

Connextions

Orlando, Florida, United States
Connextions, Inc. is a pre-eminent technology and business services partner to the health care industry, helps carriers, providers, employers and other leading firms maximize revenue and increase efficiencies by optimizing customer experience. Connextions was formed in 1996 and is based in Orlando, Florida.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States

Category Company
Founded 1982
Sector Business Services
Employees58,000
Revenue 2.5B USD (2023)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.


DEAL STATS #
Overall 11 of 17
Sector (Information Technology) 2 of 5
Type (Divestiture) 1 of 2
State (Florida) 1 of 1
Country (United States) 8 of 14
Year (2017) 1 of 2
Size (of disclosed) 3 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2016-11-09 Atelka

Montreal, Quebec, Canada

Atelka, Inc. is a provider of primarily inbound customer care and technical support services to some of Canada’s largest telecommunications and financial services companies. Atelka has grown to become Canada’s major independent contact centre with over 1,700 agents and customers in both Canada and the United States. With six locations in three provinces, Atelka provides bilingual services targeting customer care, technical support, help desk, new customer acquisition and programs to maximize customer value.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2017-06-30 Technology Solutions Group

Aurora, Illinois, United States

Technology Solutions Group, Inc. designs, delivers and manages world-class communication and cloud solutions for both large enterprises and small and medium businesses across numerous industries, with a strong presence in the healthcare vertical. TSG’s offerings span enterprise mobility, customer self-service and customer management environments enabling companies to accelerate growth and benefit from more satisfied customers, more intelligent processes and a more engaged and productive workforce.

Sell -

Seller(S) 1

SELLER

OptumHealth

Golden Valley, Minnesota, United States

Category Company
Sector Healthcare Services
DESCRIPTION

OptumHealth, Inc., a health and wellness company, provides health management solutions. It offers care solutions, which include care management program that offers case management, disease management, decision support, and wellness programs; physical health program, which offers chiropractic care, physical occupational therapy, and alternative medicine programs; and complex medical conditions program that offers transplants, cancer, congenital heart disease, kidney disease, neonatology, bariatric surgery, and infertility solutions.


DEAL STATS #
Overall 1 of 1
Sector (Information Technology) 1 of 1
Type (Divestiture) 1 of 1
State (Florida) 1 of 1
Country (United States) 1 of 1
Year (2017) 1 of 1
Size (of disclosed) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2011-08-03 Connextions

Orlando, Florida, United States

Connextions, Inc. is a pre-eminent technology and business services partner to the health care industry, helps carriers, providers, employers and other leading firms maximize revenue and increase efficiencies by optimizing customer experience. Connextions was formed in 1996 and is based in Orlando, Florida.

Buy -