M&A Deal Summary

TTEC Acquires VoiceFoundry

On August 5, 2020, TTEC acquired information technology company VoiceFoundry

Acquisition Highlights
  • This is TTEC’s 4th transaction in the Information Technology sector.
  • This is TTEC’s 12th transaction in the United States.
  • This is TTEC’s 1st transaction in Oklahoma.

M&A Deal Summary
Date 2020-08-05
Target VoiceFoundry
Sector Information Technology
Buyer(s) TTEC
Deal Type Add-on Acquisition

Target

VoiceFoundry

Tulsa, Oklahoma, United States
VoiceFoundry LLC specialize in the delivery of Amazon Web Services (AWS) contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. VoiceFoundry is based in Tulsa, Oklahoma.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States
Category Company
Founded 1982
Sector Business Services
Employees58,000
Revenue 2.5B USD (2023)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.

DEAL STATS #
Overall 15 of 17
Sector (Information Technology) 4 of 5
Type (Add-on Acquisition) 14 of 15
State (Oklahoma) 1 of 1
Country (United States) 12 of 14
Year (2020) 2 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2020-02-10 Serendebyte

Irving, Texas, United States

Serendebyte, Inc. provides a wide range of solutions that drive 1-1 customer engagement, digital process automation and robotics for its customers across a wide cross-section of industries that include financial services, insurance, health care, aviation, retail, and consumer products. Serendebyte was established in 2013 and is based in Irving, Texas.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2021-03-01 Avtex Solutions

Minneapolis, Minnesota, United States

Avtex is a full-service Customer Experience (CX) company focused on helping organizations build meaningful connections with their customers, members, and constituents. Avtex offers a wide range of solutions to support CX transformation planning and orchestration of experiences for clients. Avtex Solutions LLC was founded in 1972 and is based in Minneapolis, Minnesota.

Buy -
Mergr

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