M&A Deal Summary

TTEC Acquires Peppers and Rogers Group

On November 30, 2010, TTEC acquired business services company Peppers and Rogers Group

Acquisition Highlights
  • This is TTEC’s 1st transaction in the Business Services sector.
  • This is TTEC’s 2nd transaction in the United States.
  • This is TTEC’s 1st transaction in Connecticut.

M&A Deal Summary
Date 2010-11-30
Target Peppers and Rogers Group
Sector Business Services
Buyer(s) TTEC
Deal Type Add-on Acquisition

Target

Peppers and Rogers Group

Stamford, Connecticut, United States
Peppers & Rogers Group provides management consulting services for customer-oriented business strategies. It offers customer insight, strategy and business case development, business design, capabilities development, and deployment services; research and articles; and analytics, managed analytics, and cultural change management services. The company serves airlines, automotive, consumer goods and durables, energy and utilities, financial services, government and public sector, healthcare, insurance and pensions, manufacturing and industrials, non-profit and social sector, pharmaceuticals and medical products, real estate, retail, telecommunications, Internet, media and entertainment, tourism.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States
Category Company
Founded 1982
Sector Business Services
Employees58,000
Revenue 2.5B USD (2023)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.

DEAL STATS #
Overall 2 of 17
Sector (Business Services) 1 of 9
Type (Add-on Acquisition) 2 of 15
State (Connecticut) 1 of 1
Country (United States) 2 of 14
Year (2010) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2007-09-28 Newgen Results

San Diego, California, United States

Newgen Results Corp. is a provider of Internet-based solutions and B2B enterprise channel management services, including customized database management, personalized direct marketing and other CRM-related services, targeted to automobile dealers and manufacturers nationwide. Newgen's highly scalable, database-driven solution strengthens and broadens relationships with its clients' channel partners and resellers. Newgen's solutions can be leveraged to increase effectiveness throughout each link in the distribution chain, including distributors, dealers, retailers, original equipment manufacturers, resellers, service centers and contractors.

Sell -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2011-05-31 eLoyalty

Austin, Texas, United States

eLoyalty LLC is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience.

Buy -
Mergr

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