M&A Deal Summary

TTEC Acquires Guidon Performance Solutions

On October 8, 2012, TTEC acquired business services company Guidon Performance Solutions

Acquisition Highlights
  • This is TTEC’s 4th transaction in the Business Services sector.
  • This is TTEC’s 5th transaction in the United States.
  • This is TTEC’s 1st transaction in Arizona.

M&A Deal Summary

Date 2012-10-08
Target Guidon Performance Solutions
Sector Business Services
Buyer(s) TTEC
Deal Type Add-on Acquisition

Target

Guidon Performance Solutions

Mesa, Arizona, United States
Guidon Performance Solutions LLC is a global management consulting organization that helps clients achieve rapid, sustainable improvements in operational performance and growth. Guidon pioneered the combined application of Lean and Six Sigma in the service sector and has a proven track record working with clients in financial services, healthcare, government, retail, technology and other service organizations.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States

Category Company
Founded 1982
Sector Business Services
Employees52,000
Revenue 2.2B USD (2024)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.


DEAL STATS #
Overall 5 of 17
Sector: Business Services M&A 4 of 9
Type: Add-on Acquisition M&A Deals 5 of 15
State: Arizona M&A 1 of 1
Country: United States M&A 5 of 14
Year: 2012 M&A 2 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2012-02-28 iKnowtion

Burlington, Massachusetts, United States

iKnowtion LLC is a marketing analytics consulting firm that helps companies optimize the impact of marketing expenditures from demand generation, to customer development, and resource effectiveness.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2013-01-10 Technology Solutions Group

Aurora, Illinois, United States

Technology Solutions Group, Inc. designs, delivers and manages world-class communication and cloud solutions for both large enterprises and small and medium businesses across numerous industries, with a strong presence in the healthcare vertical. TSG’s offerings span enterprise mobility, customer self-service and customer management environments enabling companies to accelerate growth and benefit from more satisfied customers, more intelligent processes and a more engaged and productive workforce.

Buy -