M&A Deal Summary

TTEC Acquires Atelka

On November 9, 2016, TTEC acquired consumer services company Atelka from Kilmer Capital Partners

Acquisition Highlights
  • This is TTEC’s 1st transaction in the Consumer Services sector.
  • This is TTEC’s 1st transaction in Canada.
  • This is TTEC’s 1st transaction in Quebec.

M&A Deal Summary
Date 2016-11-09
Target Atelka
Sector Consumer Services
Buyer(s) TTEC
Sellers(s) Kilmer Capital Partners
Deal Type Add-on Acquisition

Target

Atelka

Montreal, Quebec, Canada
Atelka, Inc. is a provider of primarily inbound customer care and technical support services to some of Canada’s largest telecommunications and financial services companies. Atelka has grown to become Canada’s major independent contact centre with over 1,700 agents and customers in both Canada and the United States. With six locations in three provinces, Atelka provides bilingual services targeting customer care, technical support, help desk, new customer acquisition and programs to maximize customer value.

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Buyer(S) 1

Buyer

TTEC

Greenwood Village, Colorado, United States
Category Company
Founded 1982
Sector Business Services
Employees58,000
Revenue 2.5B USD (2023)
DESCRIPTION
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.
Entrance to TeleTech's corporate headquarters in Englewood, Colorado.

TTEC is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. TTEC was founded in 1982 and is based in Greenwood Village, Colorado.

DEAL STATS #
Overall 10 of 17
Sector (Consumer Services) 1 of 1
Type (Add-on Acquisition) 10 of 15
State (Quebec) 1 of 1
Country (Canada) 1 of 1
Year (2016) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2014-09-02 RogenSi Worldwide Pty

Sydney, Australia

RogenSi Worldwide Pty Ltd. is a provider of sales and leadership performance training and applied leadership consulting to blue chip clients.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2017-04-04 Connextions

Orlando, Florida, United States

Connextions, Inc. is a pre-eminent technology and business services partner to the health care industry, helps carriers, providers, employers and other leading firms maximize revenue and increase efficiencies by optimizing customer experience. Connextions was formed in 1996 and is based in Orlando, Florida.

Buy $80M

Seller(S) 1

SELLER

Kilmer Capital Partners

Toronto, Ontario, Canada

Investor Investor Investor Investor

Category Private Equity Firm
Founded 1994
PE ASSETS 1.0B CAD
Size Middle-Market
Type Sector Agnostic
DESCRIPTION

Kilmer Capital Partners is a private equity investment firm that seeks small to mid market company investments to support expansions, acquisitions, buyouts, restructurings, recapitalizations and privatizations. Kilmer focuses its efforts within the electronics, communications, technology, food, textile, and media/entertainment sectors. The Firm's target investment size is C$75 to C$500 million in companies generating C$20 to C$200 million in sales. Kilmer will consider both majority and minority situations. Kilmer Capital Partners was formed in 1994 and is based in Toronto with an additional office in Montreal.

DEAL STATS #
Overall 7 of 11
Sector (Consumer Services) 1 of 1
Type (Add-on Acquisition) 5 of 8
State (Quebec) 2 of 3
Country (Canada) 7 of 10
Year (2016) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2014-06-26 Unisync Group

Mississauga, Ontario, Canada

Unisync Group Ltd. is an independent designer, manufacturer and manager of career apparel solutions in Canada. More than 750,000 employees wear a Unisync uniform everyday. Unisync's customer base extends across Canada and into the United States, encompassing marquee companies including Home Hardware, Securitas, Loblaws, Burger King, Best Buy, Tim Hortons, Casino Rama, Staples and Pizza Pizza.

Sell $13M
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2017-04-10 English Bay Batter

Delta, British Columbia, Canada

English Bay Batter (Vancouver), Inc. is a North American cookie specialist, has developed a unique know-how producing cookies, muffins, brownies and other pastries. The company’s products are widely distributed in the US and Canada through Retail and Food-service channels. Building on its raw and cooked frozen products expertise, EBB recently and successfully launched a range of refrigerated dough products.

Sell -
Mergr

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