Joint Venture • Business Services

StarTek and stc Acquire Contact Center Company

On January 1, 2011, StarTek and stc acquired business services company Contact Center Company

Acquisition Context
  • This is StarTek’s 1st and stc’s 1st transaction in the Business Services sector.
  • This is StarTek’s 1st and stc’s 1st transaction in Saudi Arabia.
Investment Fate
  • Contact Center Company was divested to a consortium of strategic buyers in 2023 for 61M USD.

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M&A Deal Summary

Date January 1, 2011
Target Contact Center Company
Sector Business Services
Buyer(s) StarTek
stc
Deal Type Joint Venture

Target Company

Contact Center Company

Riyadh, Saudi Arabia
Contact Center Company is a provider of outsourcing and BPO services. Contact Center Company is based in Riyadh, Saudi Arabia.
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Buyers Overview 2

Buyer

StarTek

Denver, Colorado, United States

Category Company
Founded 1987
Sector Business Services
Revenue 704M USD (2021)
DESCRIPTION

StarTek is a provider of delivering customer experience (CX) excellence for brands. Spread across 12 countries, its 38,000 associates create memorable, personalized experiences in both voice and non-voice channels. The company's clients span from Fortune 500s to fast-growing startups in a diverse range of industries, including cable, media, and telecom; travel and hospitality; retail and e-commerce and banking and financial services. StarTek was founded in 1987 and is based in Denver, Colorado.


Deal Context for Buyer #
Overall 1 of 6
Sector: Business Services 1 of 4
Type: Joint Venture 1 of 1
Country: Saudi Arabia 1 of 1
Year: 2011 1 of 1
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2013-03-19 Ideal Dialogue Co.

Lutz, Florida, United States

Ideal Dialogue Co. is a provider of solutions for companies focused on improving their customers’ experience.

Buy -
Buyer

stc

Riyadh, Saudi Arabia

Category Company
Founded 1998
Sector Communications
DESCRIPTION

stc is a provider of digital solutions and services in various areas including communications, information technology, digital payments, digital media, cybersecurity. stc was founded in 1998 and is based in Riyadh, Saudi Arabia.


Deal Context for Buyer #
Overall 1 of 1
Sector: Business Services 1 of 1
Type: Joint Venture 1 of 1
Country: Saudi Arabia 1 of 1
Year: 2011 1 of 1
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2023-01-11 Contact Center Company

Riyadh, Saudi Arabia

Contact Center Company is a provider of outsourcing and BPO services. Contact Center Company is based in Riyadh, Saudi Arabia.

Sell $61M