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M&A Deal Summary

ResultsCX Acquires TLK Group

On November 6, 2015, ResultsCX acquired communications company TLK Group from Riveria Investment Group

Acquisition Highlights
  • This is ResultsCX’s 1st transaction in the Communications sector.
  • This is ResultsCX’s 1st transaction in the United States.
  • This is ResultsCX’s 1st transaction in Maryland.

M&A Deal Summary
Date 2015-11-06
Target TLK Group
Sector Communications
Buyer(s) ResultsCX
Sellers(s) Riveria Investment Group
Deal Type Merger

Target

TLK Group

Bethesda, Maryland, United States
TLK Group is a full service contact management center specializing in the cable telecommunications industry. The Company combines state-of-the-art predictive dialer technology with intensive employee training, and has been able to produce industry-leading results for cable operators and systems throughout the United States. TLK Group utilizes the latest technology to monitor and record all sales activity and to provide customers with detailed campaign results. The Company maintains a high supervisor-to-representative ratio in order to achieve the highest quality results for clients. The company is headquartered in Bethesda, MD with additional offices in Virginia and Arizona.

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Buyer(S) 1

Buyer

ResultsCX

Fort Lauderdale, Florida, United States
Category Company
Founded 1990
Sector Business Services
DESCRIPTION

ResultsCX provides automation-enabled customer support, acquisition, enrollment, retention, membership assistance, technical support, and transaction processing services to companies across the healthcare, telecom and cable, media, and retail industries. ResultsCX was founded in 1990 and is based in Fort Lauderdale, Florida.

DEAL STATS #
Overall 1 of 4
Sector (Communications) 1 of 1
Type (Merger) 1 of 1
State (Maryland) 1 of 1
Country (United States) 1 of 3
Year (2015) 1 of 1
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2016-06-27 Corporate Call Center

Blue Bell, Pennsylvania, United States

Corporate Call Center is a teleservices and call center company that provides quality solutions that enhance image and foster growth through communication for our clients to their customer base and target audiences. Corporate Call Center was founded in 2002 and is based in Blue Bell, Pennsylvania.

Buy -

Seller(S) 1

SELLER

Riveria Investment Group

New York, New York, United States
Category Private Equity Firm
Founded 2011
Size Small
Type Sector Agnostic
DESCRIPTION

Riveria Investment Group is a private equity firm focused primarily on profitable, small to mid-sized, expansion-stage companies. The Firm targets situations where additional capital can accelerate growth. Riveria looks for transactions valued from $20 to $200 million and EBITDA of $2 to $25 million. Areas of interest include consumer products, retail, manufacturing, industrial, media/entertainment, and healthcare. In addition to growth equity transactions, Riveria will also consider management buyouts, recapitalizations, purchases of family-owned companies, corporate divestitures, and take-privates. Riveria is based in New York City.

DEAL STATS #
Overall 1 of 9
Sector (Communications) 1 of 1
Type (Merger) 1 of 2
State (Maryland) 1 of 1
Country (United States) 1 of 9
Year (2015) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2015-04-13 XGS

Chattanooga, Tennessee, United States

XGS is a provider of transportation and logistics services for the floor covering industry. XGS was founded in 1986 and is based in Chattanooga, Tennessee.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2015-12-01 IQ Logic

Irvine, California, United States

IQ Logic is an IT managed document services (MDS) provider that offers clients an immediate cost savings of 30-50%. The company’s solutions integrate and optimize digital and paper workflows utilizing a proprietary software that analyzes document workflow patterns, security habits, hardware, asset utilization, and consumable usage. IQ Logic was founded in 2012 and is based in Irvine, California.

Buy -
Mergr

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