M&A Deal Summary

NICE Acquires InContact

On May 18, 2016, NICE acquired internet software and services company InContact for 940M USD

Acquisition Highlights
  • This is NICE’s 2nd transaction in the Internet Software and Services sector.
  • This is NICE’s largest (disclosed) transaction.
  • This is NICE’s 10th transaction in the United States.
  • This is NICE’s 1st transaction in Utah.

M&A Deal Summary

Date 2016-05-18
Target InContact
Sector Internet Software and Services
Buyer(s) NICE
Deal Type Add-on Acquisition
Deal Value 940M USD

Target

InContact

Salt Lake City, Utah, United States
InContact, Inc. is a provider of end-to-end cloud-based contact center services and network connectivity.

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Buyer(S) 1

Buyer

NICE

Ra'anana, Israel

Category Company
Founded 1986
Sector Software
Employees8,384
Revenue 2.4B USD (2023)
DESCRIPTION

NICE is a global enterprise software provider that enables organizations to improve customer experience, drive business performance, ensure compliance and fight financial crime. The Company's mission is to provide organizations with the confidence in making the right business decisions based on accurate, relevant and insightful information. NICE helps companies understand their customers and predict their needs, optimize their workforce to drive greater efficiency, and identify suspicious behaviour to prevent financial crime. NICE does this by capturing customer interactions and transactions across multiple channels and sources. NICE then applies analytics to this data to provide real-time insight and uncover intent. The Company's solutions allow organizations to operationalize this insight and embed it within their workflows and daily business processes. NICE was founded in 1986 and is based in Ra'anana, Israel.


DEAL STATS #
Overall 15 of 23
Sector (Internet Software and Services) 2 of 8
Type (Add-on Acquisition) 14 of 22
State (Utah) 1 of 1
Country (United States) 10 of 16
Year (2016) 2 of 2
Size (of disclosed) 1 of 11
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2016-01-11 Nexidia

Atlanta, Georgia, United States

Nexidia, Inc. is a provider of scalable audio mining and speech analytics software.

Buy $135M
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2017-07-01 Satmetrix

San Mateo, California, United States

Satmetrix is a provider of online applications and consulting services. The Company was established in 1997 and is headquartered in San Mateo, California.

Buy -