NCRi Acquires Ascentia

NCRi is a global BPO company with a focus on customer experience. The company operates contact center locations in North America, LATAM, MENA and APAC. NCRi provides a complete cycle of Customer Experience Management (CXM), multichannel customer experience solutions, including voice, email, chat, and social media. NCRi is a global brand, complemented by long-term relationships with clients around the world, achieving a leadership position within a wide range of industries. It services major international clients across various business sectors, including Banking & Finance, Government, Healthcare, Telecommunications, Utilities, and more. NCRi was formed in 2007 and is based in Mississauga, Ontario.