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M&A Deal Summary

MCI BPO Acquires Market Force

On March 25, 2024, MCI BPO acquired internet software and services company Market Force

Acquisition Highlights
  • This is MCI BPO’s 2nd transaction in the Internet Software and Services sector.
  • This is MCI BPO’s 3rd transaction in the United States.
  • This is MCI BPO’s 1st transaction in Georgia.

M&A Deal Summary
Date 2024-03-25
Target Market Force
Sector Internet Software and Services
Buyer(s) MCI BPO
Deal Type Add-on Acquisition

Target

Market Force

Peachtree Corners, Georgia, United States
Market Force is a global provider of customer experience management software and services, which capture customer experience data through multiple channels and provide location-based measurement and analytics. Market Force integrates this data into a cloud-based platform where clients can view, track, and analyze data in real time. Market Force was founded in 2005 and is based in Peachtree Corners, Georgia.

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Buyer(S) 1

Buyer

MCI BPO

Iowa City, Iowa, United States
Category Company
Sector Business Services
DESCRIPTION

MCI is an American multinational conglomerate holding company with a diverse lineup of tech-enabled business services. The company's offerings range from Artificial Intelligence (AI), Contact Center Business Process Outsourcing (BPO), Customer Experience (CX) solutions, and Anything-as-a-Service (XaaS) cloud technology applications. It organically grows, acquires, and operates companies with portfolios of synergistic adjacent products and services. MCI is based in Iowa City.

DEAL STATS #
Overall 5 of 5
Sector: Internet Software and Services M&A 2 of 2
Type: Add-on Acquisition M&A Deals 3 of 3
State: Georgia M&A 1 of 1
Country: United States M&A 3 of 3
Year: 2024 M&A 3 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2024-03-18 EastWest

Manila, Philippines

EastWest is a Philippine BPO in the call center service industry near Clark Freeport Zone. It delivers customer service, back-office, and sales support. EastWest is based in Manila.

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