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  5. Kana Software Acquires Sword Ciboodle

M&A Deal Summary

Kana Software Acquires Sword Ciboodle

On July 10, 2012, Kana Software acquired software company Sword Ciboodle

Acquisition Highlights
  • This is Kana Software’s 2nd transaction in the Software sector.
  • This is Kana Software’s 2nd transaction in the United Kingdom.

M&A Deal Summary
Date 2012-07-10
Target Sword Ciboodle
Sector Software
Buyer(s) Kana Software
Deal Type Add-on Acquisition

Target

Sword Ciboodle

Glasgow, United Kingdom
Sword Ciboodle is a CRM software to contact centers worldwide for advanced customer engagement across multiple social channels. The Sword Ciboodle platform accelerates the ability to deliver consistent customer service, leading to exceptional customer experiences that reduce overall operational costs and achieve higher revenue. Sword Ciboodle's family of product offerings can be categorized into three service bundles; be served, be solo and be social. The company and its contact center software are consistently recognized by industry analysts as one of the world's leading customer-centric solutions.

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Buyer(S) 1

Buyer

Kana Software

Sunnyvale, California, United States
Category Company
Sector Software
DESCRIPTION

KANA is a provider of multi-channel customer service solutions. KANA's integrated software solutions allow companies to deliver consistent, managed service across all channels, including email, chat, agent knowledge and customer web self-service.

DEAL STATS #
Overall 2 of 2
Sector: Software M&A 2 of 2
Type: Add-on Acquisition M&A Deals 2 of 2
Country: United Kingdom M&A 2 of 2
Year: 2012 M&A 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2010-11-04 Lagan Technologies

Belfast, United Kingdom

Lagan Technologies is software designed to integrate with existing infrastructure and back-office systems, scale to meet fluctuations in service requests and quickly add support for complementary solutions. Workflow and customer relationship management technologies combined with an extensive knowledge base put accurate information at the fingertips of service reps.

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