M&A Deal Summary

Intouch Insight Acquires Alta360

On September 18, 2023, Intouch Insight acquired business services company Alta360 for 3M USD

Acquisition Highlights
  • This is Intouch Insight’s 1st transaction in the Business Services sector.
  • This is Intouch Insight’s largest (disclosed) transaction.
  • This is Intouch Insight’s 1st transaction in the United States.
  • This is Intouch Insight’s 1st transaction in Ohio.

M&A Deal Summary
Date 2023-09-18
Target Alta360
Sector Business Services
Buyer(s) Intouch Insight
Deal Type Add-on Acquisition
Deal Value 3M USD

Target

Alta360

Maumee, Ohio, United States
Alta360 is a specialist in operational feedback and customer experience measurement products for Fortune 200 companies. Its Circle of Quality approach is a comprehensive solution to clients' operational and customer service challenges, based on more than 40 years of experience learning what produces the best return on investment. Alta360 was formed in 1974 and is based in Maumee, Ohio.

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Buyer(S) 1

Buyer

Intouch Insight

Ottawa, Ontario, Canada
Category Company
Founded 1992
Sector Software
Revenue 25M CAD (2023)
DESCRIPTION

Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touchpoints, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Intouch Insight was incorporated in 1992 and is based in Ottawa, Canada.

DEAL STATS #
Overall 2 of 2
Sector (Business Services) 1 of 1
Type (Add-on Acquisition) 2 of 2
State (Ohio) 1 of 1
Country (United States) 1 of 1
Year (2023) 1 of 1
Size (of disclosed) 1 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2020-01-21 PerformaLogics

Calgary, Alberta, Canada

PerformaLogics, Inc. provides accurate, valid, reliable and relevant intelligence. PerformaLogics has worked on a wide range of projects from simple customer feedback projects to complex multi-stage projects involving a range of research techniques, including customer feedback, focus groups, mystery shopping, traditional research, competitive intelligence and more.

Buy CA$2M
Mergr

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