M&A Deal Summary

InflowCX Acquires Epic Connections

On January 10, 2022, InflowCX acquired business services company Epic Connections

Acquisition Highlights
  • This is InflowCX’s 1st transaction in the Business Services sector.
  • This is InflowCX’s 2nd transaction in the United States.
  • This is InflowCX’s 1st transaction in Nebraska.

M&A Deal Summary
Date 2022-01-10
Target Epic Connections
Sector Business Services
Buyer(s) InflowCX
Deal Type Add-on Acquisition

Target

Epic Connections

Omaha, Nebraska, United States
Epic Connections is an experienced and proven consulting, outsourcing, and professional services firm, with a core focus on contact center operations and technology consulting, outsourcing strategy, and customer experience technology implementation services. It supports companies from Fortune 500 to SMB clients in enhancing the people, processes, and technologies that power their clients’ customer experiences. Epic Connections was formed in 2003 and is based in Omaha, Nebraska.

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Buyer(S) 1

Buyer

InflowCX

Beaverton, Oregon, United States
Category Company
Founded 1997
Sector Business Services
DESCRIPTION

InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact centers, customer experience, and unified communications solutions to over 1,000 customers nationwide. The company has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction. InflowCX was founded in 1997 and is based in Beaverton, Oregon.

DEAL STATS #
Overall 2 of 4
Sector (Business Services) 1 of 2
Type (Add-on Acquisition) 2 of 4
State (Nebraska) 1 of 1
Country (United States) 2 of 3
Year (2022) 1 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2021-03-15 PeakView

Greenwood Village, Colorado, United States

PeakView is a Cloud adoption consulting firm, with a core focus on Cloud Contact Center technology and solutions. PeakView supports companies from Fortune 500 to mid-sized enterprises, as they transition from legacy contact center technology to a more robust and capable omnichannel platform that meets their clients’ evolving requirements. PeakView was founded in 2014 and is based in Greenwood Village, Colorado.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2022-12-13 BPO Partners

Alpharetta, Georgia, United States

BPO Partners specializes in helping clients achieve best-in-class customer experiences. With expertise ranging from contact center technology and operations to outsourcing strategies and transformations, it fully understands and appreciates the operational challenges that exist to execute sales and care operations with excellence. BPO Partners is based in Alpharetta, Georgia.

Buy -
Mergr

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