M&A Deal Summary

Genesys Acquires SoundBite Communications

On May 20, 2013, Genesys acquired internet software and services company SoundBite Communications for 100M USD

Acquisition Highlights
  • This is Genesys’ 4th transaction in the Internet Software and Services sector.
  • This is Genesys’ 4th largest (disclosed) transaction.
  • This is Genesys’ 3rd transaction in the United States.
  • This is Genesys’ 1st transaction in Massachusetts.

M&A Deal Summary

Date 2013-05-20
Target SoundBite Communications
Sector Internet Software and Services
Buyer(s) Genesys
Deal Type Add-on Acquisition
Deal Value 100M USD
Advisor(s) Arma Partners (Financial)
K&L Gates (Legal)

Target

SoundBite Communications

Bedford, Massachusetts, United States
SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.

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Buyer(S) 1

Buyer

Genesys

Menlo Park, California, United States

Category Company
Founded 1990
Sector Software
Employees730
DESCRIPTION

Genesys is a provider of customer engagement software to large enterprises around the globe. The Company empowers its customers to create omni-channel customer experiences, journeys, and relationships. Genesys was founded in 1990 and is based in Menlo Park, California.


DEAL STATS #
Overall 6 of 21
Sector: Internet Software and Services M&A 4 of 12
Type: Add-on Acquisition M&A Deals 5 of 18
State: Massachusetts M&A 1 of 3
Country: United States M&A 3 of 11
Year: 2013 M&A 3 of 5
Size (of disclosed) 4 of 4
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2013-02-26 Angel.com Incorporated

Vienna, Virginia, United States

Angel is a provider of cloud-based self-service contact center solutions. With the Angel platform organizations can deploy self-service interactive voice response (IVR), SMS, chat, and mobile applications to support their customers’ self-service needs.

Buy $110M
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2013-10-08 Echopass

Pleasanton, California, United States

Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements.

Buy -