M&A Deal Summary

Genesys Acquires Conseros Software

On January 22, 2009, Genesys acquired software company Conseros Software

Acquisition Highlights
  • This is Genesys’ 2nd transaction in the Software sector.
  • This is Genesys’ 2nd transaction in Canada.
  • This is Genesys’ 1st transaction in New Brunswick.

M&A Deal Summary
Date 2009-01-22
Target Conseros Software
Sector Software
Buyer(s) Genesys
Deal Type Add-on Acquisition

Target

Conseros Software

Fredericton, New Brunswick, Canada
Conseros Software, Inc. is a software provider for prioritizing the distribution of work tasks to the people involved in customer service to manage, monitor, and report upon the distribution of high volumes of work throughout the enterprise.

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Buyer(S) 1

Buyer

Genesys

Menlo Park, California, United States
Category Company
Founded 1990
Sector Software
Employees730
DESCRIPTION

Genesys is a provider of customer engagement software to large enterprises around the globe. The Company empowers its customers to create omni-channel customer experiences, journeys, and relationships. Genesys was founded in 1990 and is based in Menlo Park, California.

DEAL STATS #
Overall 3 of 21
Sector (Software) 2 of 4
Type (Add-on Acquisition) 3 of 18
State (New Brunswick) 1 of 1
Country (Canada) 2 of 4
Year (2009) 2 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2009-01-22 SDE Software Development Engineering

Dortmund, Germany

SDE Software Development Engineering GmbH is a web-based thin client software solution that helps service providers deliver hosted contact center capabilities, such as self-service and agent-assisted service, to enterprise customers.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2013-01-29 Utopy

San Francisco, California, United States

UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics.

Buy -
Mergr

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