Add-on Acquisition • Business Services

Fusion BPO Services Acquires Phoneo

On November 13, 2020, Fusion BPO Services acquired business services company Phoneo

Acquisition Context
  • This is Fusion BPO Services’ 2nd transaction in the Business Services sector.
  • This is Fusion BPO Services’ 1st transaction in Morocco.

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M&A Deal Summary

Date November 13, 2020
Target Phoneo
Sector Business Services
Buyer(s) Fusion BPO Services
Deal Type Add-on Acquisition

Target Company

Phoneo

Casablanca, Morocco
Phoneo is a multilingual multichannel BPO that caters mainly to the French, Spanish, and Italian speaking markets. Headquartered in Casablanca, Morocco, the company offers telesales, customer service, helpdesk solutions, and back-office services. It has three operation sites in Casablanca, Morocco, along with its subsidiaries in France.
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Buyer Overview 1

Buyer

Fusion BPO Services

Montreal, Quebec, Canada

Category Company
Sector Business Services
DESCRIPTION

Fusion BPO Services is a leading outsourcing service provider based in Canada Montreal. Its end to end outsourcing solutions include call center services, telemarketing and lead generation services, along with web marketing and development. Fusion BPO Services has call centers across four countries – the United States, Canada, India and the Philippines.


Deal Context for Buyer #
Overall 3 of 5
Sector: Business Services 2 of 4
Type: Add-on Acquisition 3 of 5
Country: Morocco 1 of 1
Year: 2020 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2019-01-16 Ameridial

North Canton, Ohio, United States

Ameridial, Inc. is a contact center outsourcer. Ameridial has four main areas of specialization. The Retail and eCommerce Division supports Fortune 1000 companies providing customer service and sales support. The Healthcare Solutions Division provides membership support and customer service for regional and national health plans. Dealer Services caters to automotive dealers who are looking for assistance with their inbound and outbound customer service. Ameridial, Inc. was founded in 1987 and is based in North Canton, Ohio.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2022-05-25 Advanced Communications Group

Boynton Beach, Florida, United States

Advance Communications Group is a customized contact center solutions provider in the United States. ACG currently has close to 250 employees offering inbound and outbound call center services in the B2B landscape. Advance Communications Group was formed in 1997 and headquartered in Boynton Beach, Florida,

Buy -