M&A Deal Summary

Faneuil and ALJ Regional Holdings Acquire Vertex Business Services - BPO & Contact Center Operations

On May 16, 2017, Faneuil and ALJ Regional Holdings acquired information technology company Vertex Business Services - BPO & Contact Center Operations from VertexOne for 13M USD

Acquisition Highlights
  • This is Faneuil’s 1st and ALJ Regional Holdings’ 1st transaction in the Information Technology sector.
  • This is Faneuil’s and ALJ Regional Holdings’ 3rd largest (disclosed) transaction.
  • This is Faneuil’s 1st and ALJ Regional Holdings’ 4th transaction in the United States.
  • This is Faneuil’s 1st and ALJ Regional Holdings’ 1st transaction in Texas.

M&A Deal Summary

Date 2017-05-16
Target Vertex Business Services - BPO & Contact Center Operations
Sector Information Technology
Buyer(s) Faneuil
ALJ Regional Holdings
Sellers(s) VertexOne
Deal Type Divestiture
Deal Value 13M USD

Target

Vertex Business Services - BPO & Contact Center Operations

Richardson, Texas, United States
Vertex Business Services LLC - BPO & Contact Center Operations is a provider of contact centers and back-office processes, including billing, collections and business analytics, and installing and supporting cloud-based customer care and billing technologies exclusively for the utilities industry.

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Buyer(S) 2

Buyer

Faneuil

Hampton, Virginia, United States

Category Company
Sector Business Services
DESCRIPTION

Faneuil is a service company providing integrated customer management solutions for public and private sector organizations. Faneuil specializes in contact center solutions, back office operations, violations processing, revenue collection services, and fulfillment services. Faneuil is based in Hampton, Virginia.


DEAL STATS #
Overall 1 of 1
Sector (Information Technology) 1 of 1
Type (Divestiture) 1 of 1
State (Texas) 1 of 1
Country (United States) 1 of 1
Year (2017) 1 of 1
Size (of disclosed) 1 of 1
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2021-12-22 Faneuil - Tolling and Transportation and Health Benefit Exchange Verticals

Hampton, Virginia, United States

Faneuil's Tolling and Transportation and Health Benefit Exchange Verticals comprises utilities, non-health benefit exchange, commercial and other verticals, as well as Vistio, a wholly-owned subsidiary of Faneuil, which incorporates software tools and methodologies to improve and optimize the contact center agent experience.

Sell $140M
Buyer

ALJ Regional Holdings

New York, New York, United States

Category Company
Founded 1995
Sector Business Services
Employees3,202
Revenue 149M USD (2014)
DESCRIPTION

ALJ Regional Holdings, Inc. is a provider of business process outsourcing and co-sourced services to both commercial and government entities in the healthcare, utility, toll and transportation industries.


DEAL STATS #
Overall 4 of 5
Sector (Information Technology) 1 of 2
Type (Divestiture) 3 of 3
State (Texas) 1 of 1
Country (United States) 4 of 5
Year (2017) 1 of 1
Size (of disclosed) 3 of 4
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2015-07-12 Phoenix Color

Hagerstown, Maryland, United States

Phoenix Color is a full-service, full-color printer of cover components, heavily-illustrated and juvenile books, as well as specialty commercial products such as collectible cards, posters, box wraps, game boards, folders, catalogs, and brochures. With its technologically advanced prepress and press operations, a knowledgeable customer service team, and dependable freight services, the company is committed to delivering high-quality products to customers. Phoenix Color was formed in 1979 and is based in Hagerstown, Maryland.

Buy $90M
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2019-07-31 Realtime Digital Innovations

Westchester, Illinois, United States

Realtime Digital Innovations LLC built on over 20 years of consistent delivery of business value creation through disruptive innovation. Embracing the early adoption of advanced technologies and methodologies, Realtime founders and team members all have one thing in common.

Buy $10M

Seller(S) 1

SELLER

VertexOne

Houston, Texas, United States

Category Company
Founded 1996
Sector Information Technology
DESCRIPTION

VertexOne is a provider of customer information system (“CIS”) software and integration services to the mid-market public and investor-owned utility industry. VertexOne was founded in 1996 and is based in Houston, Texas.


DEAL STATS #
Overall 1 of 1
Sector (Information Technology) 1 of 1
Type (Divestiture) 1 of 1
State (Texas) 1 of 1
Country (United States) 1 of 1
Year (2017) 1 of 1
Size (of disclosed) 1 of 1
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2020-05-06 WaterSmart Software

San Francisco, California, United States

WaterSmart Software, Inc. is a provider of behavioral customer engagement and analytics to drive conservation in the water utility industry, with functionality that is directly applicable to both the electric and gas markets as well. WaterSmart Software was founded in 2009 and is based in San Francisco, California.

Buy -