Add-on Acquisition • Software

Enghouse Systems Acquires Envox Group AB

On October 20, 2008, Enghouse Systems acquired software company Envox Group AB for 14M USD

Acquisition Context

This is Enghouse Systems’ 2nd transaction in the Software sector.
This is Enghouse Systems’ 15th largest (disclosed) transaction.
This is Enghouse Systems’ 1st transaction in the United States.
This is Enghouse Systems’ 1st transaction in Arizona.

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M&A Deal Summary
Date	October 20, 2008
Target	Envox Group AB
Sector	Software
Buyer(s)	Enghouse Systems
Deal Type	Add-on Acquisition
Deal Value	14M USD

Target Company

Envox Group AB

Phoenix, Arizona, United States

Envox Worldwide is a global provider of IP-based voice self-service and contact center solutions. The company’s standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox’s hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox’s award-winning CTI software.

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Buyer Overview 1

Buyer

Enghouse Systems

Markham, Ontario, Canada

Category	Company
Founded	1984
Sector	Software
Employees	1,932
Revenue	502M CAD (2024)

DESCRIPTION

Enghouse Systems' corporate headquarters in Markham, Ontario.

Enghouse Systems is a developer of software products for Automated Mapping/Facilities Management/Geographic Information Systems ('AM/FM/GIS') for the telecommunications and utilities industries. Enghouse Systems was founded in 1984 and is based in Markham, Ontario.

Deal Context for Buyer	#
Overall	4 of 53
Sector: Software	2 of 33
Type: Add-on Acquisition	4 of 47
State: Arizona	1 of 1
Country: United States	1 of 18
Year: 2008	3 of 3
Size (of disclosed)	15 of 23

PREVIOUS DEAL

DATE	TARGET	DEAL TYPE	VALUE
2008-06-01	Fluency Voice Technology London, United Kingdom Fluency Voice Technology supplies interactive speech recognition applications to large enterprise call centers.	Buy	-

DATE

TARGET

DEAL TYPE

VALUE

2008-06-01

Fluency Voice Technology

London, United Kingdom

Fluency Voice Technology supplies interactive speech recognition applications to large enterprise call centers.

Buy

FOLLOWING DEAL

DATE	TARGET	DEAL TYPE	VALUE
2009-04-03	Trio Enterprise AB Stockholm, Sweden Trio Enterprise AB develops telephony systems that help companies maintain high standards of service and availability. Currently, Trio has approximately 1,500 installations in Scandanavia. Trio handles company's customer contacts and helps employees focus on what they do best managing customer contacts. Trio s solutions are scaleable and can easily be upgraded to meet tomorrow s functional and technical requirements.	Buy	$7M

DATE

TARGET

DEAL TYPE

VALUE

2009-04-03

Trio Enterprise AB

Stockholm, Sweden

Trio Enterprise AB develops telephony systems that help companies maintain high standards of service and availability. Currently, Trio has approximately 1,500 installations in Scandanavia. Trio handles company's customer contacts and helps employees focus on what they do best managing customer contacts. Trio s solutions are scaleable and can easily be upgraded to meet tomorrow s functional and technical requirements.

Buy

$7M

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