Add-on Acquisition • Software

EasyVista Acquires OTRS

On December 20, 2024, EasyVista acquired software company OTRS

Acquisition Context

This is EasyVista’s 4th transaction in the Software sector.
This is EasyVista’s 1st transaction in Germany.

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M&A Deal Summary
Date	December 20, 2024
Target	OTRS
Sector	Software
Buyer(s)	EasyVista
Deal Type	Add-on Acquisition

Target Company

OTRS

Oberursel, Germany

OTRS is a manufacturer and a provider of the enterprise service management suite OTRS. It offers companies industry-independent software solutions for structured communication in customer service, IT service management and security management. OTRS was founded in 2000 and is headquartered in Oberursel, Germany.

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Buyer Overview 1

Buyer

EasyVista

New York, New York, United States

Category	Company
Founded	1988
Sector	Software
Employees	1,000
Revenue	46M EUR (2019)

DESCRIPTION

EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users without a single line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery. EasyVista was formed in 1988 and is based in New York, New York.

Deal Context for Buyer	#
Overall	5 of 5
Sector: Software	4 of 4
Type: Add-on Acquisition	5 of 5
Country: Germany	1 of 1
Year: 2024	1 of 1

PREVIOUS DEAL

DATE	TARGET	DEAL TYPE	VALUE
2022-06-01	ITEXIS Boulogne-Billancourt, France ITEXIS provides user experience monitoring software. Itexis’ mission is to help end customers and MSPs implement a global approach to application service quality through DEM. ITEXIS was founded in 2001 and is based in Boulogne-Billancourt, France.	Buy	-

DATE

TARGET

DEAL TYPE

VALUE

2022-06-01

ITEXIS

Boulogne-Billancourt, France

ITEXIS provides user experience monitoring software. Itexis’ mission is to help end customers and MSPs implement a global approach to application service quality through DEM. ITEXIS was founded in 2001 and is based in Boulogne-Billancourt, France.

Buy

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