M&A Deal Summary

Cyara Acquires Spearline

On March 27, 2023, Cyara acquired information technology company Spearline

Acquisition Highlights
  • This is Cyara’s 2nd transaction in the Information Technology sector.
  • This is Cyara’s 1st transaction in Ireland.

M&A Deal Summary
Date 2023-03-27
Target Spearline
Sector Information Technology
Buyer(s) Cyara
Deal Type Add-on Acquisition

Target

Spearline

Cork, Ireland
Spearline is a provider of communication testing technologies that helps enterprise customers to diagnose, escalate and resolve issues with their phone lines. Its flagship solution, Voice Assure, helps global companies in industries like technology, travel, and banking, assure that their customers can reach them across the globe. Voice Assure places in-country calls to toll and toll-free numbers and measures the audio quality and connectivity of those calls, which enables enterprises to replicate customers’ experiences locally and analyze key performance metrics such as connectivity, audio quality, and Caller ID presentation. Spearline was founded in 2003 and is based in Cork, Ireland.

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Buyer(S) 1

Buyer

Cyara

Redwood City, California, United States
Category Company
Founded 2006
Sector Software
DESCRIPTION

Cyara is an Automated CX Assurance platform provider that accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Cyara was formed in 2006 and is based in Redwood City, California.

DEAL STATS #
Overall 2 of 4
Sector (Information Technology) 2 of 4
Type (Add-on Acquisition) 2 of 4
Country (Ireland) 1 of 1
Year (2023) 1 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2022-04-05 Botium

Wien, Austria

Botium provides chatbot and conversational AI testing capabilities to boost customer experience. The company's automated chatbot testing improves the quality of the chatbot, ensuring it performs as expected, all while reducing the efforts of enterprise IT teams and shortening the time-to-market for chatbots. Its solution provides added value in every phase of the customers’ bot development lifecycle. Botium was formed in 2018 and is based in Wien, Austria.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2023-06-20 CentraCX

Melbourne, Australia

CentraCX is a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact center. The company is able to analyze feedback along different organizational lines, allowing for tailored results that cater to different types and levels of stakeholders and empowering frontline managers to use the data to effectively manage their teams. It can capture and collect data from different channels for analysis and insights, including voice, SMS, web, and email. CentraCX is based in Melbourne.

Buy -
Mergr

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