Add-on Acquisition • Business Services

Customer Service Profiles Acquires Trellis Rx

On June 2, 2022, Customer Service Profiles acquired business services company Trellis Rx from Francisco Partners

Acquisition Context
  • This is Customer Service Profiles’ 1st transaction in the Business Services sector.
  • This is Customer Service Profiles’ 1st transaction in the United States.
  • This is Customer Service Profiles’ 1st transaction in Georgia.

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M&A Deal Summary

Date June 2, 2022
Target Trellis Rx
Sector Business Services
Buyer(s) Customer Service Profiles
Sellers(s) Francisco Partners
Deal Type Add-on Acquisition
Advisor(s) Triple Tree
Cantor Fitzgerald (Financial)
Kirkland & Ellis (Legal)

Target Company

Trellis Rx

Atlanta, Georgia, United States
Trellis Rx is the complete specialty pharmacy services solution for health systems looking to enhance the medication therapy experience and drive market-leading clinical outcomes for their patients with chronic and complex conditions. Working side-by-side with health systems, the company delivers everything required to rapidly build and expand fully-integrated specialty pharmacy services through a performance-based partnership model designed to ensure results. Trellis Rx is based in Atlanta, Georgia.
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Buyer Overview 1

Buyer

Customer Service Profiles

Omaha, Nebraska, United States

Category Company
Founded 1987
Sector Business Services
DESCRIPTION

Customer Service Profiles LLC designs, implements and manages customer service programs for the financial service industry. Through concise reporting and ongoing review, CSP's clients gain a clear image of their institution's performance level.


Deal Context for Buyer #
Overall 1 of 1
Sector: Business Services 1 of 1
Type: Add-on Acquisition 1 of 1
State: Georgia 1 of 1
Country: United States 1 of 1
Year: 2022 1 of 1

Seller Profile 1

SELLER

Francisco Partners

San Francisco, California, United States

Investor Investor Investor Investor Investor


Category Private Equity Firm
Founded 1999
PE ASSETS 45.0B USD
Size Mega
Type Sector Focused
DESCRIPTION
Francisco Partners' headquarters in San Francisco, California.
Francisco Partners' headquarters in San Francisco, California.

Francisco Partners is a private equity firm focused exclusively on investments in technology and technology-enabled services. Specific areas of interest include semiconductors, capital equipment, electronics components, systems and manufacturing, IT services and business process outsourcing, communications, security and enterprise applications, and infrastructure software. Prospective investment situations include divisional buyouts, growth equity financings, acquisitions of private companies, sponsored mergers and acquisitions, and take-privates. Francisco Partners looks for opportunities where it can commit a minimum of $100 million per investment. Francisco Partners was formed in 1999 and is based in San Francisco, California.


Deal Context for Seller #
Overall 81 of 88
Sector: Business Services 4 of 4
Type: Add-on Acquisition 50 of 55
State: Georgia 7 of 8
Country: United States 67 of 73
Year: 2022 3 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2022-04-27 WatchGuard

Seattle, Washington, United States

WatchGuard provides network security. The company’s Firebox X family of upgradeable appliances delivers the performance, functionality and security strength to meet the needs of small and medium sized organizations. All WatchGuard products include a LiveSecurity Service subscription for vulnerability alerts, software updates, expert security instruction, as well as individualized and self-help customer care. WatchGuard was founded in 1996 and is based in Seattle, Washington.

Sell -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2022-08-03 8x8

Campbell, California, United States

8x8 is a developer of cloud based VoIP, video, mobile and unified communications solutions. 8x8 was founded in 1987 and is based in Campbell, California.

Buy -