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M&A Deal Summary

CSG Acquires Integrated Customer Management System

On September 9, 2002, CSG acquired software company Integrated Customer Management System from IBM

Acquisition Highlights
  • This is CSG’s 4th transaction in the Software sector.
  • This is CSG’s 4th transaction in the United States.

M&A Deal Summary
Date 2002-09-09
Target Integrated Customer Management System
Sector Software
Buyer(s) CSG
Sellers(s) IBM
Deal Type Divestiture

Target

Integrated Customer Management System

United States
Integrated Customer Management System is a billing and customer service application used by about 40 telecommunications companies around the world. It runs only on the OS/400 server and is CSG's only iSeries application.

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Buyer(S) 1

Buyer

CSG

Englewood, Colorado, United States
Category Company
Founded 1994
Sector Software
Revenue 1.2B USD (2024)
DESCRIPTION
Entrance to CSG Systems International's corporate headquarters in Englewood, Colorado.
Entrance to CSG Systems International's corporate headquarters in Englewood, Colorado.

CSG provides software and services that support customer experience management, billing, payments, and digital engagement for communication service providers and enterprises. The Company’s platforms enable functions such as revenue management, partner management, and omnichannel customer interactions across telecommunications, media, and other industries. CSG was founded in 1982 and is headquartered in Englewood, Colorado.

DEAL STATS #
Overall 4 of 18
Sector: Software M&A 4 of 9
Type: Divestiture M&A Deals 1 of 1
Country: United States M&A 4 of 13
Year: 2002 M&A 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2001-09-25 plaNet Consulting

United States

plaNet Consulting is a e-business solutions provider. Their e-business solutions and services enable companies to transact business via the Internet, securely and in real-time. plaNet's client list includes Level (3), Pfizer, Ameritrade and AT&T.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2005-10-11 CSG Systems - Global Software & Services

United States

CSG Systems - Global Software & Services unit, which provides billing and software for telecommunications companies.

Sell $251M

Seller(S) 1

SELLER

IBM

Armonk, New York, United States
Category Company
Founded 1911
Sector Information Technology
Employees270,300
Revenue 62.8B USD (2024)
DESCRIPTION
Entrance to IBM's corporate headquarters in Armonk, New York.
Entrance to IBM's corporate headquarters in Armonk, New York.

IBM is a global provider of information technology products and services. IBM's products and services include IT infrastructure and business process services, cloud computing, business analytics, and enterprise software. IBM was formed in 1911 and is based in Armonk, New York.

DEAL STATS #
Overall 7 of 34
Sector: Software M&A 1 of 11
Type: Divestiture M&A Deals 6 of 31
Country: United States M&A 6 of 27
Year: 2002 M&A 3 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2002-09-03 IBM s Mylex Business

United States

Mylex RAID Technology (Redundant Array of Independent Disks) controllers, subsystems, hardware and software technologies.

Sell -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2002-09-12 Holosofx

Gardena, California, United States

Holosofx, Inc. is a provider of business integration software services.

Buy -
Mergr

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