M&A Deal Summary

Capacity Acquires Envision

On October 16, 2024, Capacity acquired software company Envision

Acquisition Highlights
  • This is Capacity’s 3rd transaction in the Software sector.
  • This is Capacity’s 7th transaction in the United States.
  • This is Capacity’s 1st transaction in Washington.

M&A Deal Summary
Date 2024-10-16
Target Envision
Sector Software
Buyer(s) Capacity
Deal Type Add-on Acquisition

Target

Envision

Seattle, Washington, United States
Envision Envision, provides AI and automation to analyze 100% of Contact Center interactions and deliver advanced coaching for Contact Center agents. Envision was founded in 1994 and is based in Seattle, Washington.

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Buyer(S) 1

Buyer

Capacity

St. Louis, Missouri, United States
Category Company
Founded 2017
Sector Software
DESCRIPTION

Capacity is an automation platform that uses AI to promote self-service, providing immediate Tier 0 and Tier 1 support for customers and internal teams. Capacity was founded in 2017 and is based in St. Louis, Missouri.

DEAL STATS #
Overall 8 of 8
Sector (Software) 3 of 3
Type (Add-on Acquisition) 8 of 8
State (Washington) 1 of 1
Country (United States) 7 of 7
Year (2024) 5 of 5
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2024-10-16 Linc

Santa Clara, California, United States

Linc is an AI with vertically specialized ontology, workflows, and integrations to help retail and e-commerce brands take CX automation to the next level. Linc-powered CX boosts support efficiency, improves sales conversations and drives brand loyalty. Linc was founded in 2016 and is based in Santa Clara, California.

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Mergr

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