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CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. CallMiner was founded in 2002 and is based in Waltham, Massachusetts.
| Deal Context for Buyer | # |
|---|---|
| Overall | 2 of 2 |
| Sector: Internet Software and Services | 1 of 1 |
| Type: Add-on Acquisition | 2 of 2 |
| Country: Czech Republic | 1 of 1 |
| Year: 2025 | 1 of 1 |
| DATE | TARGET | DEAL TYPE | VALUE |
|---|---|---|---|
| 2021-10-18 |
OrecX
Chicago, Illinois, United States OrecX is an audio and screen capture provider for recording, analytics, and machine-based learning providing a high-fidelity method for contact centers, enterprises, and service providers to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. OrecX was founded in 2005 and is based in Chicago, Illinois. |
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