Add-on Acquisition • Software

Calabrio Acquires Wysdom

On January 9, 2024, Calabrio acquired software company Wysdom

Acquisition Context
  • This is Calabrio’s 3rd transaction in the Software sector.
  • This is Calabrio’s 2nd transaction in Canada.
  • This is Calabrio’s 1st transaction in Ontario.

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M&A Deal Summary

Date January 9, 2024
Target Wysdom
Sector Software
Buyer(s) Calabrio
Deal Type Add-on Acquisition

Target Company

Wysdom

Toronto, Ontario, Canada
Wysdom is focused on developing software and services to help customers optimize the performance of their virtual agents. Wysdom was formed in 2012 and is based in Toronto, Ontario.
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Buyer Overview 1

Buyer

Calabrio

Minneapolis, Minnesota, United States

Category Company
Founded 2007
Sector Software
DESCRIPTION

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of its cloud platform allows for quick deployment of remote work models and it gives customers precise control over both operating costs and customer satisfaction levels. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Calabrio was founded in 2007 and is based in Minneapolis, Minnesota.


Deal Context for Buyer #
Overall 3 of 3
Sector: Software 3 of 3
Type: Add-on Acquisition 3 of 3
State: Ontario 1 of 1
Country: Canada 2 of 2
Year: 2024 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2019-06-03 Teleopti

Stockholm, Sweden

Teleopti is a workforce management software provider. Teleopti helps organizations empower their employees to provide outstanding customer service through our cloud-first workforce management (WFM) software. Teleopti was founded in 1992 and is based in Stockholm, Sweden.

Buy -