M&A Deal Summary

Avaya Acquires Spoken Communications

On January 29, 2018, Avaya acquired internet software and services company Spoken Communications

Acquisition Highlights
  • This is Avaya’s 3rd transaction in the Internet Software and Services sector.
  • This is Avaya’s 9th transaction in the United States.
  • This is Avaya’s 1st transaction in Washington.

M&A Deal Summary
Date 2018-01-29
Target Spoken Communications
Sector Internet Software and Services
Buyer(s) Avaya
Deal Type Add-on Acquisition

Target

Spoken Communications

Seattle, Washington, United States
Spoken Communications is an innovator in Contact Center as a Service (CCaaS) solutions for enterprise customers and a provider of transformative real-time customer experience management applications built on conversational artificial intelligence. In use by hundreds of major brands, SpokenConversation Center, Contact Center as a Service provides a set of AI enabled conversational services from a globally available cloud-first platform that contact centers use to analyze, learn from and respond to customer conversations. Spoken is an innovator in conversational technologies with more than 170 patents.

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Buyer(S) 1

Buyer

Avaya

Santa Clara, California, United States
Category Company
Founded 2000
Sector Communications
DESCRIPTION

Avaya, Inc. is a global provider of communication systems, applications, and end-to-end services to enterprises worldwide; and offers IP telephony solutions, traditional voice communications solutions, contact center infrastructure and applications, and unified communications gear and appliances. Avaya was formed in 2000 and is based in Santa Clara, California.

DEAL STATS #
Overall 18 of 21
Sector (Internet Software and Services) 3 of 4
Type (Add-on Acquisition) 17 of 20
State (Washington) 1 of 1
Country (United States) 9 of 12
Year (2018) 1 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2017-03-07 Avaya - Networking Business

Santa Clara, California, United States

Avaya, Inc. - Networking Business is a provider of communication services in US.

Sell $100M
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2018-10-09 Cogito

Boston, Massachusetts, United States

Cogito Corp. is a provider in AI for emotional intelligence that enables organizations to sense human behavior and guide call center agents to enhance productivity and customer experience. Cogito Corp. was founded in 2007 and is based in Boston, Massachusetts.

Buy -
Mergr

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