M&A Deal Summary

Arabian Internet & Communications Services Acquires Contact Center Company

On January 11, 2023, Arabian Internet & Communications Services acquired business services company Contact Center Company from StarTek and Saudi Telecommunication for 61M USD

Acquisition Highlights
  • This is Arabian Internet & Communications Services’ 1st transaction in the Business Services sector.
  • This is Arabian Internet & Communications Services’ largest (disclosed) transaction.
  • This is Arabian Internet & Communications Services’ 1st transaction in Saudi Arabia.

M&A Deal Summary

Date 2023-01-11
Target Contact Center Company
Sector Business Services
Buyer(s) Arabian Internet & Communications Services
Sellers(s) StarTek
Saudi Telecommunication
Deal Type Divestiture
Deal Value 61M USD

Target

Contact Center Company

Riyadh, Saudi Arabia
Contact Center Company is a provider of outsourcing and BPO services. Contact Center Company is based in Riyadh, Saudi Arabia.

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Buyer(S) 1

Buyer

Arabian Internet & Communications Services

Saudi Arabia, United Arab Emirates

Category Company
Sector Internet Software and Services
DESCRIPTION

Arabian Internet & Communications Services is a provider of cloud-native AI, analytics and data management platform. Arabian Internet & Communications Services is based in Saudi Arabia, UAE.


DEAL STATS #
Overall 1 of 1
Sector (Business Services) 1 of 1
Type (Divestiture) 1 of 1
Country (Saudi Arabia) 1 of 1
Year (2023) 1 of 1
Size (of disclosed) 1 of 1

Seller(S) 2

SELLER

StarTek

Denver, Colorado, United States

Category Company
Founded 1987
Sector Business Services
Revenue 704M USD (2021)
DESCRIPTION

StarTek is a provider of delivering customer experience (CX) excellence for brands. Spread across 12 countries, its 38,000 associates create memorable, personalized experiences in both voice and non-voice channels. The company's clients span from Fortune 500s to fast-growing startups in a diverse range of industries, including cable, media, and telecom; travel and hospitality; retail and e-commerce and banking and financial services. StarTek was founded in 1987 and is based in Denver, Colorado.


DEAL STATS #
Overall 1 of 1
Sector (Business Services) 1 of 1
Type (Divestiture) 1 of 1
Country (Saudi Arabia) 1 of 1
Year (2023) 1 of 1
Size (of disclosed) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2018-07-20 Aegis

Mumbai, India

Aegis Ltd. is an outsourcing business solutions partner to global corporations in the telecom, technology, media, Banking Financial Services and Insurance, travel and logistics, Retail and E-commerce and public sectors. 40,000+ Aegis experts across 44 centers worldwide deliver customer lifecycle management, technology services, back-office services, and social media analytics to power superior business results for clients.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2024-08-20 Intelling

Manchester, United Kingdom

Intelling provides a range of inbound and outbound telemarketing and customer care services, specializing in the business to the consumer market. Intelling was founded in 2012 and is based in Manchester, England.

Buy -
SELLER

Saudi Telecommunication

Riyadh, Saudi Arabia

Category Company
Founded 1998
Sector Communications
DESCRIPTION

Saudi Telecommunication is a provider of digital solutions and services in various areas including communications, information technology, digital payments, digital media, cybersecurity Saudi Telecommunication was founded in 1998 and is based in Riyadh, Saudi Arabia.


DEAL STATS #
Overall 1 of 1
Sector (Business Services) 1 of 1
Type (Divestiture) 1 of 1
Country (Saudi Arabia) 1 of 1
Year (2023) 1 of 1
Size (of disclosed) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2011-01-01 Contact Center Company

Riyadh, Saudi Arabia

Contact Center Company is a provider of outsourcing and BPO services. Contact Center Company is based in Riyadh, Saudi Arabia.

Buy -