M&A Deal Summary

Alorica Acquires West - Agent Services

On January 8, 2015, Alorica acquired business services company West - Agent Services from Intrado for 275M USD

Acquisition Highlights
  • This is Alorica’s 2nd transaction in the Business Services sector.
  • This is Alorica’s largest (disclosed) transaction.
  • This is Alorica’s 2nd transaction in the United States.
  • This is Alorica’s 1st transaction in Nebraska.

M&A Deal Summary
Date 2015-01-08
Target West - Agent Services
Sector Business Services
Buyer(s) Alorica
Sellers(s) Intrado
Deal Type Divestiture
Deal Value 275M USD

Target

West - Agent Services

Omaha, Nebraska, United States
West’s agent services business provides large-scale customer contact solutions to a wide range of vertical markets.

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Buyer(S) 1

Buyer

Alorica

Irvine, California, United States
Category Company
Founded 1999
Sector Business Services
DESCRIPTION
Alorica's office in San Antonio, Texas.
Alorica's office in San Antonio, Texas.

Alorica Inc. is a customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica was formed in 1999 and is based in Irvine, California.

DEAL STATS #
Overall 2 of 3
Sector (Business Services) 2 of 3
Type (Divestiture) 1 of 1
State (Nebraska) 1 of 1
Country (United States) 2 of 3
Year (2015) 1 of 1
Size (of disclosed) 1 of 1
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2010-04-29 Ryla

Kennesaw, Georgia, United States

Ryla, Inc. is a provider of global Outsourced Customer Contact Solutions for the Enterprise, Government Agencies, and Global 1000 clients deploying Voice over Internet Protocol based client solutions.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2016-06-02 Expert Global Solutions

Horsham, Pennsylvania, United States

Expert Global Solutions, Inc. provides business process outsourcing (BPO) solutions to a diversified client base. Expert Global Solutions’s services include accounts receivables management and customer relationship management. Expert Global is based in Horsham, Pennsylvania.

Buy -

Seller(S) 1

SELLER

Intrado

Omaha, Nebraska, United States
Category Company
Founded 1986
Sector Internet Software and Services
Employees9,700
Revenue 2.3B USD (2015)
DESCRIPTION
Intrado's corporate headquarters in Omaha, Nebraska.
Intrado's corporate headquarters in Omaha, Nebraska.

Intrado is a cloud-based, global technology partner to clients around the world. The Company's solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight. Intrado was formed in 1986 and is based in Omaha, Nebraska.

DEAL STATS #
Overall 1 of 7
Sector (Business Services) 1 of 1
Type (Divestiture) 1 of 7
State (Nebraska) 1 of 3
Country (United States) 1 of 7
Year (2015) 1 of 1
Size (of disclosed) 3 of 5
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2014-11-03 GroupCast

Sunset Hills, Montana, United States

SchoolReach is focused on serving the notification and messaging needs of smaller school districts and private schools.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2015-06-02 Intrafinity

Toronto, Ontario, Canada

Intrafinity, Inc. (dba SharpSchool) is a provider of website and content management system (CMS) software-as-a-service solutions for the K-12 education market.

Buy $19M
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