Bio

Michael Flodin is Chief Executive Officer of Continuum. Michael has more than 25 years of experience leading global CRM and BPO operations and is a recognized expert in customer experience transformation, contact center operations, and strategy. He has helped companies develop and implement customer-centric visions, improve operational performance, design innovative strategies by combining business and technology solutions, and drive efficiencies. Most recently, Michael led KPMG’s Service Transformation organization in North America. Prior to KPMG, he was President of the U.S. and Americas operation at Atento, a $2B global CRM/BPO provider with more than 150,000 people. In his role at Atento, he drove revenue growth of 18 percent CAGR from 2017-2019 and improved margins to company leading levels. Prior to Atento, Michael was with Accenture, where he was Managing Partner in the Customer Relationship Management Practice and led the Global Service Operations team. Michael holds bachelor’s degrees in both Philosophy and Psychology from Flagler College.