Bio

As part of the Value Creation Team, Sarah works with LLR’s portfolio companies to help them leverage best practices in the areas of customer success and account management. Sarah helps companies improve their post-sales go-to-market processes, team structures, enablement and professional skills so they can drive the greatest possible customer impact and experience, all while growing their businesses profitably and at scale. Sarah brings 20 years of experience in leading and advising customer success, account management, and professional services teams. She believes that customer success and account management are often the “underdog” of the go-to-market model of an organization. When done well, customer success and account management can be some of the most productive places to drive growth for business and can create compound growth for an organization, all while driving impact for the end customer.