Howard Smith is a managing director specializing in research and investment in software-as-a-service (SaaS) businesses and other business models based on information technology, particularly internet of things, cybersecurity, and internet infrastructure. He also built the firm's historical research franchises in call centers and computer telephony. His work has been cited for excellence by the Wall Street Journal and other publications. He’s provided strategic advice to numerous technology companies in capital raising and buy- and sell-side M&A transactions, and as a board member. Prior to joining First Analysis in 1994, he was a senior tax consultant with Arthur Andersen & Co. He earned an MBA from the University of Chicago and a bachelor’s degree in accounting from the University of Illinois at Urbana-Champaign. He is a certified public accountant.