M&A Deal Summary

Convergys Acquires Stream International

On January 6, 2014, Convergys acquired business services company Stream International from Providence Equity Partners for 820M USD

Acquisition Highlights
  • This is Convergys’ 4th transaction in the Business Services sector.
  • This is Convergys’ largest (disclosed) transaction.
  • This is Convergys’ 8th transaction in the United States.
  • This is Convergys’ 1st transaction in Massachusetts.

M&A Deal Summary
Date 2014-01-06
Target Stream International
Sector Business Services
Buyer(s) Convergys
Sellers(s) Providence Equity Partners
Deal Type Add-on Acquisition
Deal Value 820M USD
Advisor(s) Robert W. Baird & Co., Inc. (Financial)

Target

Stream International

Wellesley, Massachusetts, United States
website
Stream Global Services (formerly Global BPO Services) is a global provider of business process outsourcing, delivering a range of services, including technical support, customer service, sales and customer retention.

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Buyer(S) 1

Buyer

Convergys

Cincinnati, Ohio, United States

website

Category Company
Founded 1998
Sector Business Services
Employees130,000
Revenue 2.8B USD (2017)
DESCRIPTION

Convergys Corp. is a provider of customer engagement CRM BPO services, delivers consistent, quality customer experiences in 58 languages around the globe. Convergys was founded in 1998 and is based in Cincinnati, Ohio.

DEAL STATS #
Overall 10 of 11
Sector (Business Services) 4 of 5
Type (Add-on Acquisition) 9 of 10
State (Massachusetts) 1 of 1
Country (United States) 8 of 8
Year (2014) 1 of 1
Size (of disclosed) 1 of 5
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2013-04-03 Datacom - Asia Contact Center Operations

Kuala Lumpur, Malaysia

Datacom - Asia Contact Center Operations is a multilingual Asia BPO business servicing a suite of long-term blue chip clients.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2016-07-06 buw Management Holding KG

Osnabruck, Germany

buw Management Holding GmbH & Co. KG is a service provider in the customer care industry in private ownership. The Mittelstands-Company is based in Osnabrück and was established in 1993 when the two students Jens Bormann and Karsten Wulf founded buw. Meanwhile, buw has around 6,000 employees at 16 Sites and offers tailor-made solutions for Mittelstands-Companies as well as for global players.

Buy €123M

Seller(S) 1

SELLER

Providence Equity Partners

Providence, Rhode Island, United States

Investor Investor Investor Investor Investor

website

Category Private Equity Firm
Founded 1989
PE ASSETS 36.0B USD
Size Mega
Type Sector Agnostic
DESCRIPTION

Providence Equity Partners is a specialist private equity firm that targets investments in media, entertainment, communications, and information companies. Specifically, Providence seeks investments in wireless and wireline telephony, cable television content and distribution, music, film, publishing, radio and television broadcasting, and other media and communications sectors. Providence Equity looks to commit $150 million to $800 million of equity capital in transactions ranging from growth financings and recapitalizations, to buyouts and take-privates. Providence Equity Partners was formed in 1989 and has offices in Providence, Rhode Island; New York, New York; Los Angeles, California; London, United Kingdom; Hong Kong, China; and New Delhi, India.

DEAL STATS #
Overall 39 of 98
Sector (Business Services) 3 of 6
Type (Add-on Acquisition) 20 of 40
State (Massachusetts) 2 of 6
Country (United States) 27 of 67
Year (2014) 2 of 7
Size (of disclosed) 19 of 35
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2014-01-03 Autotrader

Atlanta, Georgia, United States

Autotrader is an online automotive marketplace, aggregating millions of new and used car listings from auto dealers. Autotrader was formed in 1997 and is based in Atlanta, Georgia.

Sell -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2014-01-10 OpenSky

New York, New York, United States

OpenSky is a e-commerce platform curated by celebrities and experts.

Sell -
Mergr

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