Bio

Heather Bethancourt represents clients in business process and information technology outsourcing transactions. She has extensive experience representing healthcare systems, carriers and vendors negotiating revenue cycle management outsourcing agreements and other complex outsourcing and commercial transactions. In addition, she represents clients in strategic supply agreements, manufacturing and distribution agreements, technology licensing, technology maintenance and service agreements, technology development, cloud-computing transactions such as software as a service (SaaS) arrangements and strategic alliances. Heather also advises clients on technology and commercial contract issues that arise under other corporate transactions such as mergers and acquisitions and joint ventures, including transition services agreements. Her experience with other commercial contracts includes a human resources emphasis representing clients in independent contractor, contingent labor and recruiting services agreements and advising clients on rebadging issues in outsourcing transactions. Heather has extensive experience representing clients in the healthcare, financial services, energy and utility, retail, technology and telecommunications industries. Prior to attending law school, Heather worked for six years with an employment services firm negotiating and managing employee outsourcing relationships with information technology and manufacturing companies. While in law school, Heather served as administrative editor of the SMU Law Review Association. Heather is the co-author of a legal treatise on outsourcing law titled Outsourcing: Law and Business. This treatise gives detailed treatment to all material legal and business issues associated with outsourcing transactions. The form of master outsourcing services agreement developed by Heather and her co-authors, and featured in the treatise, is publicly available and widely used in the outsourcing industry. For more information, see www.outsourcingmsa.com.