M&A Deal Summary

Medallia Acquires CXTeam

On April 21, 2022, Medallia acquired business services company CXTeam

Acquisition Highlights
  • This is Medallia’s 1st transaction in the Business Services sector.
  • This is Medallia’s 1st transaction in Mexico.

M&A Deal Summary
Date 2022-04-21
Target CXTeam
Sector Business Services
Buyer(s) Medallia
Deal Type Add-on Acquisition

Target

CXTeam

Mexico City, Mexico
website
CXTeam is a customer experience consulting firm, that provides companies in the region with customer experience training, strategy design, native language services and implementation, as well as numerous business consulting services. CXTeam was founded in 2013 and is based in Mexico City.

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Buyer(S) 1

Buyer

Medallia

Pleasanton, California, United States

website

Category Company
Founded 2001
Sector Internet Software and Services
Revenue 477M USD (2021)
DESCRIPTION

Medallia is a provider of cloud based platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia was founded in 2001 and is based in Pleasanton, California.

DEAL STATS #
Overall 14 of 15
Sector (Business Services) 1 of 1
Type (Add-on Acquisition) 14 of 15
Country (Mexico) 1 of 1
Year (2022) 2 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2022-01-20 Thunderhead

London, United Kingdom

Thunderhead is a provider of cloud based platform that signals disruption and turbulence. Thunderhead was founded in 2001 and is based in London, United Kingdom.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2022-07-11 Mindful

Akron, Ohio, United States

Mindful offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. Mindful provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. Mindful was founded in 1995 and is based in Akron, Ohio.

Buy -
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