M&A Deal Summary

MCI BPO Acquires BYC Aqua

On February 19, 2024, MCI BPO acquired business services company BYC Aqua

Acquisition Highlights
  • This is MCI BPO’s 1st transaction in the Business Services sector.
  • This is MCI BPO’s 1st transaction in South Africa.

M&A Deal Summary

Date 2024-02-19
Target BYC Aqua
Sector Business Services
Buyer(s) MCI BPO
Deal Type Add-on Acquisition

Target

BYC Aqua

Cape Town, South Africa
website
BYC Aqua is a global BPO, delivering Quality-Assurance-as-a-Service (QAaaS) services to a diverse base of over 25 marquees South African, Australian, and United Kingdom enterprise clients. BYC Aqua is based in Cape Town, South Africa.

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Buyer(S) 1

Buyer

MCI BPO

Iowa City, Iowa, United States

website


Category Company
Sector Business Services
DESCRIPTION

MCI is an American multinational conglomerate holding company with a diverse lineup of tech-enabled business services. The company's offerings range from Artificial Intelligence (AI), Contact Center Business Process Outsourcing (BPO), Customer Experience (CX) solutions, and Anything-as-a-Service (XaaS) cloud technology applications. It organically grows, acquires, and operates companies with portfolios of synergistic adjacent products and services. MCI is based in Iowa City.


DEAL STATS #
Overall 3 of 5
Sector (Business Services) 1 of 2
Type (Add-on Acquisition) 1 of 3
Country (South Africa) 1 of 1
Year (2024) 1 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2023-02-20 OceanX

El Segundo, California, United States

OceanX partners with beauty and health brands to scale fulfillment with a modern fulfillment solution and real-time business intelligence platform. The company's modern fulfillment solution enables brands to rapidly scale fulfillment operations to meet customer demands without sacrificing service-level agreements. OceanX was formed in 2016 and is based in El Segundo, California.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2024-03-18 EastWest

Manila, Philippines

EastWest is a Philippine BPO in the call center service industry near Clark Freeport Zone. It delivers customer service, back-office, and sales support. EastWest is based in Manila.

Buy -