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M&A Deal Summary

IFS Acquires Customerville

On July 19, 2021, IFS acquired software company Customerville

Acquisition Highlights
  • This is IFS’s 11th transaction in the Software sector.
  • This is IFS’s 3rd transaction in the United States.
  • This is IFS’s 1st transaction in Washington.

M&A Deal Summary
Date 2021-07-19
Target Customerville
Sector Software
Buyer(s) IFS
Deal Type Add-on Acquisition

Target

Customerville

Seattle, Washington, United States
Customerville transforms customer experience surveys into rich, interactive experiences using its unique Design-driven Feedback platform. Today, feedback platforms powered by Customerville’s Design-driven Technology Stack can be found across a dozen industries, millions of customer interactions, and in over 20 countries. Customerville’s award-winning CX platform elevates quality listening across the entire customer journey, blending technology, design, and behavioral science to emulate how people naturally share and respond to feedback. Customerville was formed in 2002 and is based in Seattle, Washington.

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Buyer(S) 1

Buyer

IFS

Linköping, Sweden
Category Company
Founded 1983
Sector Software
Employees3,700
DESCRIPTION

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service. IFS was founded in 1983 and is based in Linköping, Sweden.

DEAL STATS #
Overall 13 of 19
Sector (Software) 11 of 14
Type (Add-on Acquisition) 11 of 17
State (Washington) 1 of 1
Country (United States) 3 of 6
Year (2021) 2 of 2
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2021-03-22 Axios Systems

Edinburgh, United Kingdom

Axios Systems is a provider of cloud-based Enterprise Service Management (ESM) software. Axios Systems is based in Edinburgh, United Kingdom.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2022-07-05 Ultimo

Nunspeet, Netherlands

Ultimo supplies the number one flexible Enterprise Asset Management cloud platform for midsized enterprises. The software is used by more than 2,000 customers globally in manufacturing, healthcare, logistics, infrastructure, and utilities. It offers customers in these sectors many advantages such as increased uptime, the management of costs, increased equipment lifespan, ease of adherence to laws and regulations, and the assurance of a safe working environment. Ultimo provides these advantages with an unparalleled return on investment due to fast implementation processes, seamless integrations, and self-service application management. Ultimo was formed in 1988 and is based in Nunspeet, Netherlands.

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